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243 Reviews of Lexus of Serramonte - Service Center
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July 12, 2017
Lexus Maintenance Review As usual, Serramonte Lexus staff were professional, upbeat, helpful and efficient. David was my rep and he was extremely courteous and explained fi As usual, Serramonte Lexus staff were professional, upbeat, helpful and efficient. David was my rep and he was extremely courteous and explained findings in a way that made sense to me. More
by ItalGal
Employees Worked With
David
June 14, 2017
Fast and Good Service I always bring my car here to do the service and look for Eddie to be my service advisor every time. He always tell you how long will the car be done I always bring my car here to do the service and look for Eddie to be my service advisor every time. He always tell you how long will the car be done and always hit the mark when the car is done. Will come back to find Eddie again when my GS350 hit the 60k mark. More
by richard203
Employees Worked With
eddie yeung
June 04, 2017
Safety Recall Responded to a notice from Lexus that an airbag inflator on my 2009 IS-250 needed to be replaced. I went to Lexus of Serramonte to do the work. My ser Responded to a notice from Lexus that an airbag inflator on my 2009 IS-250 needed to be replaced. I went to Lexus of Serramonte to do the work. My service advisor Randy was prompt, courteous and arranged for me to get a rental car so I'd be able to leave my car overnight and get back home to San Francisco. Everything was seamless from dropping the car off, getting the rental from Toyota and getting a callback from Randy the following morning that my car was ready. There was no charge for the service because it was a manufacturers recall but, I was treated as a valued customer regardless. Great experience. More
by sffrannie
Employees Worked With
Randy Auyeung
June 02, 2017
Great & pleasant service I was very pleased with service I got from Serramonte Lexus. The lounge was clean, well organized and small pastry was good too. I was able to get I was very pleased with service I got from Serramonte Lexus. The lounge was clean, well organized and small pastry was good too. I was able to get my car back within an hour and car was washed. Randy informed me of any updates while I was waiting at the lounge. More
by margaretyee42
Employees Worked With
Randy
June 02, 2017
Love it Very good service. At first I was so worry about I couldn't find someone to help me to pick up my car. I told them my concern. They rent a car for me. Very good service. At first I was so worry about I couldn't find someone to help me to pick up my car. I told them my concern. They rent a car for me. It is free. Thank you for so nice service More
by Happy service
Employees Worked With
Richard fitzgibbon
May 26, 2017
Quick, great service I came in for my first service. I had an appointment but due to traffic I was 30 minutes late. I was still able to get out of there within an hour and I came in for my first service. I had an appointment but due to traffic I was 30 minutes late. I was still able to get out of there within an hour and have my car washed. This was much faster than I anticipated. More
by Edward Kaplun
Employees Worked With
Not sure
May 22, 2017
Consistently great customer service Love this dealership. I drive from Richmond (east bay) although San Rafael is closer Lexus of Serramonte always gives me great service. The service te Love this dealership. I drive from Richmond (east bay) although San Rafael is closer Lexus of Serramonte always gives me great service. The service techs David and Eddie are my favorite! More
by eastbayguy
Employees Worked With
David
May 22, 2017
Great customer service Great customer service, exceptional work. Came in on the wrong date and they were still able to accommodate me and service my vehicle in a timely mann Great customer service, exceptional work. Came in on the wrong date and they were still able to accommodate me and service my vehicle in a timely manner. More
by Mariposa5
Employees Worked With
Service
May 18, 2017
Always highly pleased with the service provided. Lexus serramonte provides the most outstanding customer service. They are extremely professional and the honesty and helpful information conveyed to m Lexus serramonte provides the most outstanding customer service. They are extremely professional and the honesty and helpful information conveyed to me is outstanding. Pete is a great service provider and always professional. I Love Lexus of Serramonte. More
by Msfine
Employees Worked With
Pete
May 09, 2017
Poor service Really disappointed ,poor service ,high price,they don't even wash car ,just sprayed water only exterior,I'll never come back,I would rather go magnus Really disappointed ,poor service ,high price,they don't even wash car ,just sprayed water only exterior,I'll never come back,I would rather go magnussen lexus More
by Nomiko03
Employees Worked With
I don't know
