Lexus of Serramonte - Service Center

TERRIBLE Customer Service Took my car in for scheduled service via appt. Was told about 1 1/2 hours for service. It was about an hour and a half I get a phone call from the g Took my car in for scheduled service via appt. Was told about 1 1/2 hours for service. It was about an hour and a half I get a phone call from the guy who took my car saying car was being washed and would be ready in 5 to 10 min and then hung up. How personal is that? After a 35 min wait, I had to ask Where is my car??? In all, was there over 2 hours, no one told me if my car check out ok and oh by the way another guy waiting next to me was just as pissed as I as he was waiting well over 2 hours after being told 1 1/2 hours and no one talking to him. Service Dept at Serramonte has been going downhill for some time now!!!!! More

Excellent Service!!!! Staff @ Lexus of Serramonte are superb.. Great group of hardworking people that really cares.. LENNY , Thanks again . Appreciate the effort to mak Staff @ Lexus of Serramonte are superb.. Great group of hardworking people that really cares.. LENNY , Thanks again . Appreciate the effort to make our visit so smooth. More

Always efficient and delivered on time Lexus of Serramonte is where we purchased our 350IS in 2006 and we have maintained our loyalty since but Not after being serviced several times in an Lexus of Serramonte is where we purchased our 350IS in 2006 and we have maintained our loyalty since but Not after being serviced several times in an emergency or for convenience at other repair shops. I am sure there are competent repair shops, but non as full service and efficient as Serramonte Lexus in my 10 years of owning the car. The staff makes the difference. Dean Dean the Dancing Machine De Castro has provided attentive service and humor for these last 10 years. And the staff speaks every language and is multi-cultural. More

Great Experience I have had my 2006 RX330 serviced here for years. Everyone is always super friendly, the service is excellent and they always was my car and it looks I have had my 2006 RX330 serviced here for years. Everyone is always super friendly, the service is excellent and they always was my car and it looks great. More

Terrific Service From the minute you drive up to the service center you are welcomed with a smile. They are super efficient and fast. 1.5 hours to the minute my car From the minute you drive up to the service center you are welcomed with a smile. They are super efficient and fast. 1.5 hours to the minute my car was ready. Thank you for being awesome! More

35,00 Service Excellent Service! Only took 1.5 hours to complete. I'll definitely return for future service needs! Wish I knew about the waiting room tho! Excellent Service! Only took 1.5 hours to complete. I'll definitely return for future service needs! Wish I knew about the waiting room tho! More

Efficient & On Time Made appointment and brought ES300H in for 20K service. Very efficient and timely from reception to the car wash finish. Service rep was polite, helpf Made appointment and brought ES300H in for 20K service. Very efficient and timely from reception to the car wash finish. Service rep was polite, helpful and accurate in his estimate of time. Waiting room better than most with coffee, pastries, several TVs, a number of sitting areas and computer friendly. The hour went by quickly. More

Great Service Had to do my regular 20k maintenance and I was in and out quick. They did a great job servicing my Gs350F and highly recommend bringing it to them. An Had to do my regular 20k maintenance and I was in and out quick. They did a great job servicing my Gs350F and highly recommend bringing it to them. Any of the service rec will help what you need. More

Much to be desired No loaner available even with 30K major service. Rush job on clean up and their suggestion to fix= wait for 1 hour to get rewashed No loaner available even with 30K major service. Rush job on clean up and their suggestion to fix= wait for 1 hour to get rewashed More

SF Lexus Owners who've built your business I'm one of many SF Lexus owners who has built your dealerships in San Rafael and Daly City because you didn't want to have the expense of a San Franci I'm one of many SF Lexus owners who has built your dealerships in San Rafael and Daly City because you didn't want to have the expense of a San Francisco dealership. When I was scheduling my annual service appointment I was told I would be dropped off at The Bart station - in order to get back home! I had to guilt you're management out in order to be driven home. That use to be part of the service. Really? Shame on you. Having owned 3 Lexus vehicles and having encouraged others to purchase the vehicles. I'm loosing loyalty. All of your service employees are exceptional - especially Eddie. Those that answer the phone need training. Just noted in the multiple choice "The dealership picked up and dropped off my vehicle at home or at the office." Where does that happen? More