Lexus of Serramonte - Service Center

Above and Beyond!!! We had a simple problem - a flat tire. Worse, the tire was no more than a week old! Being pressed for time, Pete, our Service advisor, worked to be s We had a simple problem - a flat tire. Worse, the tire was no more than a week old! Being pressed for time, Pete, our Service advisor, worked to be sure the tire was covered under warranty and took the extra steps to be sure we were not inconvenienced while the car was being serviced. Great Job! More

Oil Chainge Dean has always been very attentive to my service needs. He’s been assisting my family for over 10 years. Dean listens to our concerns & finds prompt Dean has always been very attentive to my service needs. He’s been assisting my family for over 10 years. Dean listens to our concerns & finds prompt solutions with excellent service! More

Excellent Our experience here has been wonderful. Mauricio takes care of everything and follows up with us to make sure we have received the best service possib Our experience here has been wonderful. Mauricio takes care of everything and follows up with us to make sure we have received the best service possible. More

Supurb Service I am always made to feel taken care of when I need service on my Lexus. My service advisor, David Martinez, is kind and always on top of things. He i I am always made to feel taken care of when I need service on my Lexus. My service advisor, David Martinez, is kind and always on top of things. He is respectful (as are all of the service advisors) and really cares about my safety. I trust his opinion and know that he has my best interests at heart when it comes to servicing my car. He does not recommend things unless they are needed (other car service centers do). I will continue to bring my Lexus to Serramonte Lexus for service and hope to continue my working relationship with David for many years to come. Thank you, David! More

Outstanding Service I always have a great experience at Lexus of Serramonte. They are very thorough and take great care of my car. I am greeted quickly and my service I always have a great experience at Lexus of Serramonte. They are very thorough and take great care of my car. I am greeted quickly and my service representative walks me through ALL of the options. I work with Matthew Richardson and he is EXCELLENT! My car is serviced, washed and given back in a timely manner . More

Prompt and great service experience My service advisor was very attentive and caring, listened to what was needed and offered the optimal service for the best possible price, in the fast My service advisor was very attentive and caring, listened to what was needed and offered the optimal service for the best possible price, in the fastest time! More

Excellent customer service Excellent customer service.... Friendly environment.... it was a great experience...... quality of service... Excellent....Mauricio explained it well Excellent customer service.... Friendly environment.... it was a great experience...... quality of service... Excellent....Mauricio explained it well the services done and repeatedly reminded me of why the car needs another service when it hits a certain mileage.....Christian ( front desk) ...has this quality of being so friendly to the customers.... awesome guy! More

Excellent Customer Service-Mauricio Rodriguez Mauricio is an awesome Service Consultant. He calls me to follow up and ALWAYS returns calls promptly. He is courteous, friendly and pleasant. He re Mauricio is an awesome Service Consultant. He calls me to follow up and ALWAYS returns calls promptly. He is courteous, friendly and pleasant. He recently intervened for me with an auto body shop and was able to facilitate my car the rep[air within 2 days (after over 3 weeks of inaction with the body shop). More

Excellent customer service My RX350 had severe water damage, which turned into black mold. Mauricio Rodriguez helped me thru the whole process and I am very pleased the service My RX350 had severe water damage, which turned into black mold. Mauricio Rodriguez helped me thru the whole process and I am very pleased the service and guidance thru the process. My car was totaled but I plan to buy another one as they are the most comfortable and reliable out there. More

Great service Service was great. Problem identified and corrected within an hour of waiting. Did not have an appointment. Problem was dead battery. As always, s Service was great. Problem identified and corrected within an hour of waiting. Did not have an appointment. Problem was dead battery. As always, service was excellent from start to finish. More