Lexus of Serramonte - Service Center

Great Customer Service Customer service was exceptional. Matt kept me updated regarding the status of my car. He checked on me if I needed anything while I was waiting for Customer service was exceptional. Matt kept me updated regarding the status of my car. He checked on me if I needed anything while I was waiting for my car. Two thumbs up! More

Wonderful I wouldn’t have my car serviced anywhere else. I trek across the bay bridge just to have service here. Serramonte is terrific and helpful. I wouldn’t have my car serviced anywhere else. I trek across the bay bridge just to have service here. Serramonte is terrific and helpful. More

Wonderful, orphaned 250h get excellent service. My service advisor, Eddie, makes visiting the dealership a pleasant experience. Mechanics seem to know how to keep the car in great shape. Maintenan My service advisor, Eddie, makes visiting the dealership a pleasant experience. Mechanics seem to know how to keep the car in great shape. Maintenance costs are low for the 250h (too bad the model was orphaned). RDH More

The first service of my new car Everything about Lexus is a pleasure. The service began and ended exactly when they said it would. Since it was the first service it was complimen Everything about Lexus is a pleasure. The service began and ended exactly when they said it would. Since it was the first service it was complimentary. The customer service people were courteous and informative. The complimentary car wash was icing on the cake! Well done!! More

Too long to accomplish minor repairs. Dean forgot to give me the spare tire key. I only found out because I went back to pickup brake pads and spoke to dean the following week. Dean seemed Dean forgot to give me the spare tire key. I only found out because I went back to pickup brake pads and spoke to dean the following week. Dean seemed very distracted. More

Eddie provide excellent customer service Eddie always provide the excellent customer service. He had smile on his face all the time. It really make me feel welcome and treated as value custom Eddie always provide the excellent customer service. He had smile on his face all the time. It really make me feel welcome and treated as value customer More

Geat service again I have only had to use the service department a couple of times but I have always received friendly and professional treatment especially Mauricio. I I have only had to use the service department a couple of times but I have always received friendly and professional treatment especially Mauricio. I do not hesitate to call anytime I have any issues or questions. More

Lexus service Good service and explainations, by the service agent, we always return to this service department We think the repairs are pricey, which is not the s Good service and explainations, by the service agent, we always return to this service department We think the repairs are pricey, which is not the service persons responsibility. More

Randy and his service department, excellent! Randy took my wife's car in and went above and beyond expectations. We had some noises and Randy took care of absolutely everything including having t Randy took my wife's car in and went above and beyond expectations. We had some noises and Randy took care of absolutely everything including having the car washed upon returning it to us. Also, Lenny was nice enough to say hi and introduce himself. Thank you Randy and I highly recommend him and their service department for work needed!!! More

Service Matthew Richardson has done an excellent job on our car. I'm giving him 5 stars. I could recommend Lexus Colma to my family and friends. Matthew Richardson has done an excellent job on our car. I'm giving him 5 stars. I could recommend Lexus Colma to my family and friends. More