Lexus of Serramonte - Service Center

MATTHEW RICHARDSON-EXCELLENT SERVICE Matthew is courteous, knowledgeable, and professional. He took the time to review with me the diagnostics of my car once it was done being serviced. I Matthew is courteous, knowledgeable, and professional. He took the time to review with me the diagnostics of my car once it was done being serviced. I really appreciated that! Thank You Matthew! More

Excellent service with Eddie Eddie is the best service advisor. He always care about his customer. He takes care of your car very well when you bring in for service. Eddie is the best service advisor. He always care about his customer. He takes care of your car very well when you bring in for service. More

Excellent Customer Service I've been bringing our 2011 IS350 to Dean for service since we purchased the car. Dean is absolutely the best. I never have to worry about our car. It I've been bringing our 2011 IS350 to Dean for service since we purchased the car. Dean is absolutely the best. I never have to worry about our car. It's always in good hands when I bring it in to Dean for service. Thanks Dean for taking care of me and our Lexus. More

Very Personal and Trustworthy. Have been bringing a few cars to Lexus of Serramonte and Pete has always done an excellent job understanding my needs and has always exceeded my expe Have been bringing a few cars to Lexus of Serramonte and Pete has always done an excellent job understanding my needs and has always exceeded my expectations. More

Always excellent services! We have the best services at Lexus of Serramonte and Dean Decastro is always a pleasure to work with. Excellent job! Thank you for taking great care We have the best services at Lexus of Serramonte and Dean Decastro is always a pleasure to work with. Excellent job! Thank you for taking great care of our Lexus... More

Great customer service! Great service department! I’ve taken my car in a day before a trip and because they found a crack in my radiator, I was able to get a loaner car while Great service department! I’ve taken my car in a day before a trip and because they found a crack in my radiator, I was able to get a loaner car while they replaced the radiator. Matt Richardson is a great service advisor that I’ve worked with several times. He always goes above and beyond to give me updates and tries his best to work within my budget. I’ve had a lot of cars and have gone to a lot of dealerships, but I’m very happy with Lexus and their outstanding level of care from start to finish. More

GREAT WORK THE WORK IT WAS GREAT, THE SERVICES WAS FANTASTIC AND OVER ALL THE ATTENCION TO THE CUSTOMER WAS EXCELLENT, I AM REALLY HAPPY WITH THE SERVICE TO MY C THE WORK IT WAS GREAT, THE SERVICES WAS FANTASTIC AND OVER ALL THE ATTENCION TO THE CUSTOMER WAS EXCELLENT, I AM REALLY HAPPY WITH THE SERVICE TO MY CAR AND WOULD RECOMMENDED TO ANY BODY. More

Consistent,quality service. Friendly helpful staff I purchased my car at Lexus of Serramonte and have serviced my car here since 2012 through service adviser, Eddie Yeung. My car is at 140000 miles(pu I purchased my car at Lexus of Serramonte and have serviced my car here since 2012 through service adviser, Eddie Yeung. My car is at 140000 miles(purchased new) and its running great! Eddie is very helpful, friendly and accommodating. The service center has been able to fit me in with last minute issues such as tire blowouts. I also really enjoy being able to work out of their lounge where they provide WiFi. More

Service Adviser Matt Richardson I brought my 2016 GS 350 FS in due to a squeaking noise in the brakes, and my service adviser was MATT RICHARDSON. After inspection I was told that th I brought my 2016 GS 350 FS in due to a squeaking noise in the brakes, and my service adviser was MATT RICHARDSON. After inspection I was told that the front rotors and pads needed to be replaced (with only 11.5K miles on the 2 year old vehicle). I was NOT expecting to have to replace these brake parts this early in my vehicle's life, but MATT RICHARDSON'S service made things 100x better. MATT explained things from the beginning very clearly, and went above and beyond to price the service job at an incredible rate which would not have been matched anywhere else. Although I'm still perturbed at the extremely short life span of the brake parts of my vehicle, MATT RICHARDSON'S customer service more than made up for it, thanks again MATT! More

Happy service I bought my RX 450h for the 20k service and tire replacement. Service was expected to take about 90 mins and when Lenny found out the replacement tire I bought my RX 450h for the 20k service and tire replacement. Service was expected to take about 90 mins and when Lenny found out the replacement tire was not in stock and wouldn’t be ready till the afternoon, I was offered a loaner. Unfortunately they were out of loaners but I was offered a rental unit from Hertz. More