Lexus of Serramonte - Service Center

Randy was great yesterday. I came in without appointment because brakes started grinding 2 days ago. 1mm left. He took care of that, the currentn maintain was great yesterday. I came in without appointment because brakes started grinding 2 days ago. 1mm left. He took care of that, the currentn maintainance,and a windshield chip all in one day and I was still out at 3PM.AND I appreciate the car washes. More

Always great service at Lexus Serramonte. I take my 2013 Lexus RX350 to Lexus Serramonte. Eddie Yeung always takes care of my service needs as my service manager. He is always friendly, cour I take my 2013 Lexus RX350 to Lexus Serramonte. Eddie Yeung always takes care of my service needs as my service manager. He is always friendly, courteous, personable, and helpful without question. He advises me if I have any problems with my car. This last time was good. Nothing out of the ordinary. There was a slight delay when I arrived due to a high volume of cars that had pulled into the service area. So I had to wait about 15 minutes. But even during that time, the Lexus employee Christopher was very attentive. He kept me apprised of how long the wait would be, made sure to let Eddie know I was waiting (Eddie was in a different part of the facility), and was very friendly. I complimented him and told him that I appreciated his attentiveness this and on past occasions. More

Head and shoulders above the rest I cannot recommend these guys highly enough. My GS 350 is running beautifully thanks to Pete and Eddie who are totally transparent, honest and friendl I cannot recommend these guys highly enough. My GS 350 is running beautifully thanks to Pete and Eddie who are totally transparent, honest and friendly. Never been upsold for extra services and never been hit with an unexpected charge. Service is prompt and thorough. Simply my best vehicle ownership and service experience. More

Excellent service from Lenny Villajin My GX470 is well taking care of since I have Lenny as my advisor. Lenny Villajin always gives outstanding service on every single appointment I have My GX470 is well taking care of since I have Lenny as my advisor. Lenny Villajin always gives outstanding service on every single appointment I have with him. I was never disappointed. Thank you Lenny! More

Efficient & Fast Had a service appointment & was greeted right away with no waiting, as I arrived a little early. Was taken care of by Maurice Rodriguez, who was prof Had a service appointment & was greeted right away with no waiting, as I arrived a little early. Was taken care of by Maurice Rodriguez, who was professional. Only waited 1-1/2 hrs. They also washed my car, vacuumed the inside & filled my wiper fluids. Great Service!!! More

Fast & efficient Randy had everything ready for me upon arrival, including our courtesy car. I couldn’t ask for better service. I have had all my servicing done at y Randy had everything ready for me upon arrival, including our courtesy car. I couldn’t ask for better service. I have had all my servicing done at your location for 17 years now. Your department keeps me coming back. More

A nice 25,000 mile maintenance! Thanks Eddie Yeung. I have never taken my relatively new CT 200H anywhere but Lexus of Serramonte because they are always quick, informative and fairly priced for the enj I have never taken my relatively new CT 200H anywhere but Lexus of Serramonte because they are always quick, informative and fairly priced for the enjoyable experience of catching up on work while they do their thing. The lounge is spotless and a great place to have a cappacino while they detail my car to new condition. More

My Lexus Experience Lenny is great. Very attentive and professional. He makes everything easy for me. Thanks Lenny! Gerry is my sales guy. I’ve been working wit Lenny is great. Very attentive and professional. He makes everything easy for me. Thanks Lenny! Gerry is my sales guy. I’ve been working with him since 2007. He takes great care of me and my family with our choice of vehicles. Superior customer service! More

Service Mario was professional and courteous when we brought our car in for service. Our regular service consultant, David Martinez was on leave so Mario Mill Mario was professional and courteous when we brought our car in for service. Our regular service consultant, David Martinez was on leave so Mario Milleza assisted us. Review is for both since Mario’s name is not listed. More