Lexus of Serramonte - Service Center

Service Mario is very helpful and attentive. I am happy the way he always handle the service needs of two of my Lexus. I give him 5 star credit and excellen Mario is very helpful and attentive. I am happy the way he always handle the service needs of two of my Lexus. I give him 5 star credit and excellent service... More

Excellent jobs They very helpful . We are very happy. Our car after the service very clean and very smooth. Really did a great job working .We would recommend to our They very helpful . We are very happy. Our car after the service very clean and very smooth. Really did a great job working .We would recommend to our friends. More

My 2006 car . Bought this car brand new at Lexus Colma site and get maintenance service at same dealership.all the time. Their service consultant Dante Navarro was Bought this car brand new at Lexus Colma site and get maintenance service at same dealership.all the time. Their service consultant Dante Navarro was superb in handling my needs. I More

regular maintenance and smog check Lexus of Serramonte hits it out of the ball park, once again! I brought my 2007 Lexus in for regular maintenance. I was told that it would take about Lexus of Serramonte hits it out of the ball park, once again! I brought my 2007 Lexus in for regular maintenance. I was told that it would take about 1 1/2 hours and it was ready exactly on time. Pete McConnell is the consummate professional. He carefully explained what was done and what would be coming up in the future with the approximate cost! Amazing! I have trusted Lexus of Serramonte for years. Finally, the facility is an incredibly clean and comfortable environment to pass a few hours with wi fi! More

Poor Service Service department is becoming worst. Long waiting inline to start scheduled services. Staff are gathered laughing and chatting and customer are waiti Service department is becoming worst. Long waiting inline to start scheduled services. Staff are gathered laughing and chatting and customer are waiting inline and totally neglected. It seems like that last 5 visits, I have the sam experience. What happened to Lexus best service module! More

Jason Chan is a Rock Star! that's all I can say. I've been a customer of Lexus Serramonte for the last 10 years or so and this is the first time I did a review because the service rep deserve it. He' I've been a customer of Lexus Serramonte for the last 10 years or so and this is the first time I did a review because the service rep deserve it. He's very helpful, knowledgeable and great personality/service oriented guy. He offered a lot of options for me to decide and turned out a better deal. More

Good dealership Dean is great. I got a good price and good service for the 30k service. I am new in this area and I have used this dealership for a year. So far so go Dean is great. I got a good price and good service for the 30k service. I am new in this area and I have used this dealership for a year. So far so good. More

Tune up Jason Chen is professional, meticulous and attentive. He listened to the concerns and checked my car thoroughly to make sure it is running well. I won Jason Chen is professional, meticulous and attentive. He listened to the concerns and checked my car thoroughly to make sure it is running well. I won;t go to any other Lexus dealership. Best service! More

Service My service manager is David Martinez. Whenever I need to bring my car in to the dealership I always ask for David. He is great, very helpful, very e My service manager is David Martinez. Whenever I need to bring my car in to the dealership I always ask for David. He is great, very helpful, very efficient, very professional. His service is excellent. He goes out of his way to help. I appreciate all his help. He delivers what he promises. More