Lexus of Serramonte

Clarissa Toy was very professional, efficient and helpful. The vehicle was ready for purchase when we arrived and she oriented us to the features and programed the computer screen. She was very res helpful. The vehicle was ready for purchase when we arrived and she oriented us to the features and programed the computer screen. She was very responsive to our needs. The whole process took under 3 hours. I would buy a vehicle from her again! More

Overall a good experience. They worked with me to locate the car I wanted and delivered it to my doorstep. They worked with me to locate the car I wanted and delivered it to my doorstep. More

Worst experience ever, People without ethics or principles, I almost got scammed with a car with a fake certification and once I complained at google, they destroy my credit score from 815 to less principles, I almost got scammed with a car with a fake certification and once I complained at google, they destroy my credit score from 815 to less than 700 in a month checking my credit more then 10 times with out my permission,,, you can see the history with photos at google reviews.... They retained my down payment for 2 months (6,500) and just returned to me once I complain at. Better Business Bureau... I can't believe Lexus can hired this kind of people... really shame on them More

Professional and customer friendly. Gives top priority to the customer'needs. Able to go over that extra step for the customers Gives top priority to the customer'needs. Able to go over that extra step for the customers More

I really enjoyed my visit to lexus dealership, customer service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, fast and quality service! I would also like to mention Joseph Kaufman, he is a wonderful person, pleasant in communication, responsive, professional in his work, excellent command of Russian language, was indispensable in solving some difficulties with translation. Thank you very much, Joseph and Victor! More

Highly recommend Gary，he is very knowledgeable, patient, friendly. Went through all the features of the car. friendly. Went through all the features of the car. More

Bought a 2025 NX model, Victor and the team were fast and efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous buying experience. I’d gladly given my business again! More

Attention to detail and customer orientated people that I helped as soon as I walked through the door! helped as soon as I walked through the door! More

Buying process itself was fine. .. I was buying my auto then having it shipped to me in Eugene, OR. They setup everything and had the car shipped out.... it wasn't until I tried to g .. I was buying my auto then having it shipped to me in Eugene, OR. They setup everything and had the car shipped out.... it wasn't until I tried to get my license plates with the title and paperwork after the sell did it become a nightmare. Unable to get anyone on the phone... called my sales guy who usually was easy to get a hold of... wouldn't text me back or answer my calls. Called multiple.times.and left voice mails on the main dealership phone... total ghosting.... I've never dealt with anything like this..Very unprofessional behavior and I would never do business with them again. More

Eric is a very experienced & knowledgeable sales expert. I would highly recommend him to my friends. I would highly recommend him to my friends. More