Lexus of Serramonte

2008 RX 400 I always get terrific service at Lexus of Serramonte. Peter McConnel is particularly good at delivering quick and thorough attention to every detail. I always get terrific service at Lexus of Serramonte. Peter McConnel is particularly good at delivering quick and thorough attention to every detail. I will go no where else with my Lexus. More

Consistent Excellence In Customer Service I had no problems rescheduling the appointment last minute. I was greeted immediately upon arrival. Service Advisor Randy Auyeung honored my coupon, c I had no problems rescheduling the appointment last minute. I was greeted immediately upon arrival. Service Advisor Randy Auyeung honored my coupon, checked for any recalls (he even completed a recall on vehicle while it was in for oil change), contacted me quickly for car pickup, and my vehicle was washed and paperwork ready when I paid cashier. Randy replies to emails immediately and is very knowledgeable even when there was a huge influx of customers during a recent software upgrade situation. I'm a very satisfied customer with Randy. Thank you Lexus Serramonte for maintaining excellence in customer service! - Judy Nguyen SF,CA More

Easy buying experience I really appreciated the gracious assistance of the Internet manager and my helpful sales person, Drago. They transformed what I expected to be a tr I really appreciated the gracious assistance of the Internet manager and my helpful sales person, Drago. They transformed what I expected to be a trying experience into a very quick and simple one. Thanks again for all your help. More

Best transaction ever I was in a difficult situation and not much time, very stressed. These guys were over-the-top professional, efficient, accurate, fair, good price, I was in a difficult situation and not much time, very stressed. These guys were over-the-top professional, efficient, accurate, fair, good price, honest and clear straight forward terms. I have never been happier with a car purchase in 40 years. Awesome customer service. Can't thank them enough! More

My Experience First and foremost Ken L. was Knowledgeable and Respectful. The gentlemen I spoke to earlier didn't seem like he wanted to help me. Eventhough there w First and foremost Ken L. was Knowledgeable and Respectful. The gentlemen I spoke to earlier didn't seem like he wanted to help me. Eventhough there was a specific vehicle I was looking at, experience wasn't great with him. Aside from that I had left the dealership, but shortly after Ken called me back about the vehicle I was interested stating its still available. So I returned for a test drive, based on carfax report the overall vehicles history with maintenance and ownership was excellent. There was a slight dent in the window sill trim, but they were able to take care of it! Also Tom K. from the finance department was superb at his role, providing clear explanations, and a great conversationalist. In the end after all paperwork was finalized which of course takes some time. I was super extremely satisfied with my purchase and whole process! A+++ service. Highly Recommended when purchasing a car to see these guys at Lexus of Serramonte More

quick honest service Brought my car in for minor oil change service and wiper blade insert replacement. Eddie was thorough and honest with recommendations, no high pitch s Brought my car in for minor oil change service and wiper blade insert replacement. Eddie was thorough and honest with recommendations, no high pitch sales. Definitely recommend Eddie as the service advisor. Will return next time. More

Purchase of a used RC 350 AWD F-Sport I had a terrific experience at Lexus of Serramonte with my recent purchase of my Lexus RC 350 F-Sport. I was guided through my purchase by Steve Baile I had a terrific experience at Lexus of Serramonte with my recent purchase of my Lexus RC 350 F-Sport. I was guided through my purchase by Steve Bailey who was patient, knowledgeable, honest, and very personable. I am a long time customer and regularly service my vehicles at Lexus of Serramonte. My service manager is Pete McConnell, and he has always been extremely attentive to my needs. I was also helped on many occasions by Dan Vlardi, who was patient with me as I tried to decide on the best vehicle for me and my family. We took a few test rides together, but he never pressured me to buy. I can't say enough nice things about these three members of the Lexus team. They are to be recognized and commended for their excellent customer service talents. More

Always great service Serramonte Lexus IS great. Friendly, fast, courteous and informative!!! No complaints here!!!!!!Adrian Sadler was very professional with a great perso Serramonte Lexus IS great. Friendly, fast, courteous and informative!!! No complaints here!!!!!!Adrian Sadler was very professional with a great personality. And soo early in the morning. More

Always a Pleasure Working With Dean Driving my fourth Lexus from Lexus of Serramonte. The service is always great. I brought my car in for a service and minor recall issue in the afterno Driving my fourth Lexus from Lexus of Serramonte. The service is always great. I brought my car in for a service and minor recall issue in the afternoon. My car was washed and clean, ready to go the next morning. Dean set me up with a loaner that I having been interested in trying and I will buy my next car there as well! More

Dependable as always I have been a customer of Lexus since 1981. I bring it to Serramonte Lexus always. Services were done promptly with courtesy. I will recommend to I have been a customer of Lexus since 1981. I bring it to Serramonte Lexus always. Services were done promptly with courtesy. I will recommend to others . . More