Lexus of Serramonte

December to remember! Sue was great, I received a great deal on my Lexus. Everything was professional and straightforward. Car buying can be stressful, but this experience Sue was great, I received a great deal on my Lexus. Everything was professional and straightforward. Car buying can be stressful, but this experience went very smoothly. I love the new car! More

I traveled 3,000 miles from New Jersey to Colma, California to Lexus of Serramonte to get the 2012 Japan manufactured(impossible to get on the East Coast)) RX-350-AWD, Silver with black interior wit California to Lexus of Serramonte to get the 2012 Japan manufactured(impossible to get on the East Coast)) RX-350-AWD, Silver with black interior with most options including nav. I located the vehicle on one of the popular car websites. I e-mailed my interest in the vehicle. I received a quick response from Phillip(Internet sales). The price I received was very competitive. I expressed my desire to purchase the vehicle. I have bought over a dozen new vehicles(first Lexus,first luxury vehicle)to date, so I was skeptical of the price, mileage on the RX,and availability. Phillip assured me that he would place the vehicle on hold till I was able to get to the dealership in the next day or so from the initial e-mails(Although he also stated that everything could have been done by next day Fedex to save me the trip).I called and my intuition about the honesty, and professionalism of the communication between myself and Phillip was genuine. I was picked up at the airport by Phillip and arrived at the Dealership to test the RX. The RX-350 was exactly as described to me,and it was on hold for me.After some nice refreshments, the buying process paperwork was completed. I was rewarded by this excellent Lexus dealer with a great deal, 0.9 % financing and discounted installed accessories(mud flaps),and window security etching included. The entire process was what I hoped purchasing a Lexus would be like. Phillip was courteous,easy going,and extremely professional. Ted from finance was also a great asset to this dealership.The F and I process was low pressure, and professional. I can't believe I had a pleasant new car buying experience.That was definitely a first. These gentlemen went the extra mile to make sure I was completely satisfied. I told them they made this Giants(NY Giants, of course!)fan very happy. At the end of the buying process Phillip was kind to drop me off back at my hotel. I highly recommend Lexus of Serramonte,make sure you see Phillip,and Ted. More

Steve is the most honest man I know. He bent over backwards to get is a great deal. We will always buy fro Steve. We were looking to be at a certain nber and steve did all he could to meet that num backwards to get is a great deal. We will always buy fro Steve. We were looking to be at a certain nber and steve did all he could to meet that number and even surpassed it. The world needs more Steve Dessys. More

Chris Montoya, Steve Dessy, and Joe Kauffman are all GREAT people to work with. If you want a good Salesperson. Please Look for Chris, We have been working with him since 2005 and couldn't ask for a bet GREAT people to work with. If you want a good Salesperson. Please Look for Chris, We have been working with him since 2005 and couldn't ask for a better salesman. As for Steve Dessy and Joe Kauffman (salesmanagers) who I HIGHLY love working with. They are honest and would always give the the best possible low price to the car you are looking at. More

I don't know how much these guys pay yelp to get a 4+ star but these guys are extremely horrible. 1. I bought my car from this place, the whole experience was just ridiculous. I had a sales who do not star but these guys are extremely horrible. 1. I bought my car from this place, the whole experience was just ridiculous. I had a sales who do not know how to sale at all and had to constantly talk to the manager + owner of this place, they all just sit in the office and joke about things. FIrst, they made fun of my parents who are not naive english speakers. Then they acted like they don't care about selling a car to us, we can just walk out anytime and they wouldn't give a dam. FInally, after around 10 trips, yes 10 trips to this place i have finally purchased a certified IS350 from this place. 2. A certified car should have passed all the inspections and etcs, nope! My car had problems with the mirrors on both side, cigarette lighter is not working, etcs ! had to bring it back to repair 3. the service department is just horrible, they have advisors who are just inexperienced with the cars they have to take care of. My certified vehicle have extended warranty, my service advisor tried to refuse service to me saying that my warranty expired. I had to kindly notify him that my car has extended warranty, and all he can say is "Oh"! Extremely bad attitude and won't fix my headlights because warranty is voided due to aftermarket parts. Took me 4 trips to this place, just so they can tell me my warranty is voided! Never bother to take the time to even inspect the car or at least inform me what might be wrong with the car.! So, okay i will pay you guys to do the inspection, pay for the repair. Nope! my service advisor denied me service and told me " Technicians don't even want to touch your car". THis is just ridiculous ! i am paying you guys to do the works! I took my car to a friend and to a shop, they didn't even have to look at it and can already tell me my ballasts are fried! Then he lied to my face about my headlight is fixed and all i need to do is bring it home and let the moistures dry! End up getting a 200 dollar ticket from the police ! thank you guys so much! These guys are just plain horrible! Never had a good experience at this place, ruined the whole image of Lexus. My next car is definitely going to be a BMW or Mercades, i simply do not have faith in Lexus anymore. also, thank you stealership! charged my parents 300 dollars just for an oil change !! CAN ANYBODY BELIEVE THIS? More

SALES TEAM IS SKETCHY!!! STEER CLEAR!!! We recently SALES TEAM IS SKETCHY!!! STEER CLEAR!!! We recently tried buying a new Lexus from Serramonte Lexus. Talk about an awful experience. They wasted ho SALES TEAM IS SKETCHY!!! STEER CLEAR!!! We recently tried buying a new Lexus from Serramonte Lexus. Talk about an awful experience. They wasted hours of our time and when we thought we had a deal, they then went back on that and RAISED the price. Talk about bad business practices. A lot of arrogance and disrespect since they are the "largest dealer in Northern California, blah blah". If Steve is the sales manager on duty, you should bring a change of clothes since you'll feel dirty afterwards. More