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Lexus of Serramonte
Colma, CA
676 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 676 reviews
June 18, 2017
Exceptional customer service I bought new Lexus at Serramonte, Colma, 2nd car in ten year. They always competitor in their price and service. Vy Le provided excellent customer ser I bought new Lexus at Serramonte, Colma, 2nd car in ten year. They always competitor in their price and service. Vy Le provided excellent customer service and he goes out the way to explain the features in my new Lexus. Thank you. Love the new waiting lounge with snack bars. More
by Lacey
Employees Worked With
Vy Le
June 16, 2017
Happy! Yury really helped me get the Lexus I wanted, he was amazing! Larry from the finance department was great too. Overall I liked this dealership a lot. Yury really helped me get the Lexus I wanted, he was amazing! Larry from the finance department was great too. Overall I liked this dealership a lot. I would definitely come back or recommend them to others. Thank you team Lexus of Serramonte. More
by Maiminette326
Employees Worked With
Yury, Larry
June 14, 2017
Fast and Good Service I always bring my car here to do the service and look for Eddie to be my service advisor every time. He always tell you how long will the car be done I always bring my car here to do the service and look for Eddie to be my service advisor every time. He always tell you how long will the car be done and always hit the mark when the car is done. Will come back to find Eddie again when my GS350 hit the 60k mark. More
by richard203
Employees Worked With
eddie yeung
June 04, 2017
Safety Recall Responded to a notice from Lexus that an airbag inflator on my 2009 IS-250 needed to be replaced. I went to Lexus of Serramonte to do the work. My ser Responded to a notice from Lexus that an airbag inflator on my 2009 IS-250 needed to be replaced. I went to Lexus of Serramonte to do the work. My service advisor Randy was prompt, courteous and arranged for me to get a rental car so I'd be able to leave my car overnight and get back home to San Francisco. Everything was seamless from dropping the car off, getting the rental from Toyota and getting a callback from Randy the following morning that my car was ready. There was no charge for the service because it was a manufacturers recall but, I was treated as a valued customer regardless. Great experience. More
by sffrannie
Employees Worked With
Randy Auyeung
June 02, 2017
Great & pleasant service I was very pleased with service I got from Serramonte Lexus. The lounge was clean, well organized and small pastry was good too. I was able to get I was very pleased with service I got from Serramonte Lexus. The lounge was clean, well organized and small pastry was good too. I was able to get my car back within an hour and car was washed. Randy informed me of any updates while I was waiting at the lounge. More
by margaretyee42
Employees Worked With
Randy
June 02, 2017
Love it Very good service. At first I was so worry about I couldn't find someone to help me to pick up my car. I told them my concern. They rent a car for me. Very good service. At first I was so worry about I couldn't find someone to help me to pick up my car. I told them my concern. They rent a car for me. It is free. Thank you for so nice service More
by Happy service
Employees Worked With
Richard fitzgibbon
May 31, 2017
thank you We were completely satisfied, especially me after being a 25 year customer, with our new ES350. The salesperson was turned on to me by the last one a We were completely satisfied, especially me after being a 25 year customer, with our new ES350. The salesperson was turned on to me by the last one and all the other people were great to work with in all manners. Everything is so far so great. Thank you very much. More
by Gary
Employees Worked With
Francis Chan
May 26, 2017
Quick, great service I came in for my first service. I had an appointment but due to traffic I was 30 minutes late. I was still able to get out of there within an hour and I came in for my first service. I had an appointment but due to traffic I was 30 minutes late. I was still able to get out of there within an hour and have my car washed. This was much faster than I anticipated. More
by Edward Kaplun
Employees Worked With
Not sure
May 22, 2017
Consistently great customer service Love this dealership. I drive from Richmond (east bay) although San Rafael is closer Lexus of Serramonte always gives me great service. The service te Love this dealership. I drive from Richmond (east bay) although San Rafael is closer Lexus of Serramonte always gives me great service. The service techs David and Eddie are my favorite! More
by eastbayguy
Employees Worked With
David
May 22, 2017
Great customer service Great customer service, exceptional work. Came in on the wrong date and they were still able to accommodate me and service my vehicle in a timely mann Great customer service, exceptional work. Came in on the wrong date and they were still able to accommodate me and service my vehicle in a timely manner. More
by Mariposa5
Employees Worked With
Service
