Lexus of Serramonte

Professional and pleasant Service is excellent. Staff is informative and very helpful. Take the time to make sure all issues are dealt with. Will spend time needed to explain i Service is excellent. Staff is informative and very helpful. Take the time to make sure all issues are dealt with. Will spend time needed to explain issues and answer your questions. Top notch service. More

Excellent Service I have been dealing with Lexus of Serramonte for about 25 years. I work with Pete McConnell a lot and have come to expect excellent service. For routi I have been dealing with Lexus of Serramonte for about 25 years. I work with Pete McConnell a lot and have come to expect excellent service. For routine service I am told up front what is needed and when the car will be done. Usually I just wait in their very clean, comfortable lounges. If not, there is always a clean, well kept loaner available. For larger repairs they provide a quick diagnosis and estimate of cost and time. They are rarely wrong. My car is always returned well cleaned both inside and out. Having dealt with other car dealerships I can only say I am very glad I found Lexus of Serramonte More

Exceptionally good experience . Willing to spend all necessary time in a very cordial and thoughtful way.Excellent test drive, thorough review available cars, lots of help in every . Willing to spend all necessary time in a very cordial and thoughtful way.Excellent test drive, thorough review available cars, lots of help in every way. More

All Star Service If your looking for someone to take their time and truly give you an awesome experience, then Nick is your guy. He is definitely not your normal car If your looking for someone to take their time and truly give you an awesome experience, then Nick is your guy. He is definitely not your normal car salesman and that's why I continue to come to him for my service needs. I would also like to recognize the lady in finance who made sure the transaction was very smooth. More

Revisit to the dealership Great service as always. Dean always takes care of my car. Car got returned to me very clean as well. I got an oil change and had to leave work during Great service as always. Dean always takes care of my car. Car got returned to me very clean as well. I got an oil change and had to leave work during my break. I did ask for a loaner and they did not give me one since it’s no longer allowed. I had to have my boyfriend come all the way down from Vallejo to pick me up. That was the downside. I used to always get a loaner in the past years when I had to go back to work. More

Randy is the man! I was starting to doubt the customer service since the last two visits. But Randy was on it for the latest service on my baby (CT200H F Sport) I was starting to doubt the customer service since the last two visits. But Randy was on it for the latest service on my baby (CT200H F Sport) Thanks Randy! More

Excellent service, will get you the best rates! Bought a 2015 IS 350 F Sport at Serramonte, and they're service was top notch. They went out of their way to get me a better rate on financing and rem Bought a 2015 IS 350 F Sport at Serramonte, and they're service was top notch. They went out of their way to get me a better rate on financing and removed the previous owner's vinyl wrap at no charge. I highly recommend buying your next car here! More

Jason is professional, courteous & knowledgeable/ helpful. I highly recommend this dealership for service. They don't make you wait; service is superb; excellent communication with timing updates & accuracy I highly recommend this dealership for service. They don't make you wait; service is superb; excellent communication with timing updates & accuracy with the timing. Thank you! I don't see Jason's name on the list,. More

Walking in off the street I went to Serramonte Lexus after looking at their used 2015 rx 350’s on line for a couple of days. I didn’t have an appointment, I just walked in off I went to Serramonte Lexus after looking at their used 2015 rx 350’s on line for a couple of days. I didn’t have an appointment, I just walked in off the street. They found a salesman right away & in about two hours I was driving off in my sweet new ride. They made it easy & simple. More

50,000 service Professional and courteous service! Mauricio went thru the entire maintenance detail by detail. I waited in the lounge where there was wi fi, water Professional and courteous service! Mauricio went thru the entire maintenance detail by detail. I waited in the lounge where there was wi fi, water and snacks More