Lexus of Serramonte

Consistent,quality service. Friendly helpful staff I purchased my car at Lexus of Serramonte and have serviced my car here since 2012 through service adviser, Eddie Yeung. My car is at 140000 miles(pu I purchased my car at Lexus of Serramonte and have serviced my car here since 2012 through service adviser, Eddie Yeung. My car is at 140000 miles(purchased new) and its running great! Eddie is very helpful, friendly and accommodating. The service center has been able to fit me in with last minute issues such as tire blowouts. I also really enjoy being able to work out of their lounge where they provide WiFi. More

Service Adviser Matt Richardson I brought my 2016 GS 350 FS in due to a squeaking noise in the brakes, and my service adviser was MATT RICHARDSON. After inspection I was told that th I brought my 2016 GS 350 FS in due to a squeaking noise in the brakes, and my service adviser was MATT RICHARDSON. After inspection I was told that the front rotors and pads needed to be replaced (with only 11.5K miles on the 2 year old vehicle). I was NOT expecting to have to replace these brake parts this early in my vehicle's life, but MATT RICHARDSON'S service made things 100x better. MATT explained things from the beginning very clearly, and went above and beyond to price the service job at an incredible rate which would not have been matched anywhere else. Although I'm still perturbed at the extremely short life span of the brake parts of my vehicle, MATT RICHARDSON'S customer service more than made up for it, thanks again MATT! More

BMW is not even close Very nice and knowledgeable team of professionals who treat their customers with respect. All questions have been answered, details of possible option Very nice and knowledgeable team of professionals who treat their customers with respect. All questions have been answered, details of possible options and features have been explained very well, assistance with test drive was perfect, suggestions on instruments usage were very helpful and just on time. We've also got very good discounts on a brand new, fully loaded model. Choosing the right car was very easy since they had many cars with different options to choose from. I've been a BMW's die hard follower for many years and we still have two of those cars in our family, but due many problems with maintenance and very poor reliability decided to give Lexus a try. No regrets so far, only benefits. If everything goes well with Lexus, we'll continue reducing our BMW fleet. The only suggestion for Lexus corp - since BMW to Lexus migration seems to be very massive these days, you might want to consider an option with a hardened suspension that we get used to. More

Happy service I bought my RX 450h for the 20k service and tire replacement. Service was expected to take about 90 mins and when Lenny found out the replacement tire I bought my RX 450h for the 20k service and tire replacement. Service was expected to take about 90 mins and when Lenny found out the replacement tire was not in stock and wouldn’t be ready till the afternoon, I was offered a loaner. Unfortunately they were out of loaners but I was offered a rental unit from Hertz. More

Great Customer Service Customer service was exceptional. Matt kept me updated regarding the status of my car. He checked on me if I needed anything while I was waiting for Customer service was exceptional. Matt kept me updated regarding the status of my car. He checked on me if I needed anything while I was waiting for my car. Two thumbs up! More

Wonderful I wouldn’t have my car serviced anywhere else. I trek across the bay bridge just to have service here. Serramonte is terrific and helpful. I wouldn’t have my car serviced anywhere else. I trek across the bay bridge just to have service here. Serramonte is terrific and helpful. More

Wonderful, orphaned 250h get excellent service. My service advisor, Eddie, makes visiting the dealership a pleasant experience. Mechanics seem to know how to keep the car in great shape. Maintenan My service advisor, Eddie, makes visiting the dealership a pleasant experience. Mechanics seem to know how to keep the car in great shape. Maintenance costs are low for the 250h (too bad the model was orphaned). RDH More

Lexus experience The sales lady was knowledgeable. She explains everything very well. She was friendly and made sure we are comfortable while she’s explaining all the The sales lady was knowledgeable. She explains everything very well. She was friendly and made sure we are comfortable while she’s explaining all the details to me. More

The first service of my new car Everything about Lexus is a pleasure. The service began and ended exactly when they said it would. Since it was the first service it was complimen Everything about Lexus is a pleasure. The service began and ended exactly when they said it would. Since it was the first service it was complimentary. The customer service people were courteous and informative. The complimentary car wash was icing on the cake! Well done!! More

Too long to accomplish minor repairs. Dean forgot to give me the spare tire key. I only found out because I went back to pickup brake pads and spoke to dean the following week. Dean seemed Dean forgot to give me the spare tire key. I only found out because I went back to pickup brake pads and spoke to dean the following week. Dean seemed very distracted. More