Lexus of Serramonte

great service Aaron was very informative and helpful! he helped us to get the right car for our needs. I couldn't be happier with the car and the overall service le Aaron was very informative and helpful! he helped us to get the right car for our needs. I couldn't be happier with the car and the overall service level. More

Excellent from start to finish Very very good service.. help me with everything from selecting a vehicle to working out finance to translating in finance.. everything went smooth as Very very good service.. help me with everything from selecting a vehicle to working out finance to translating in finance.. everything went smooth as it should be More

Fast & efficient Randy had everything ready for me upon arrival, including our courtesy car. I couldn’t ask for better service. I have had all my servicing done at y Randy had everything ready for me upon arrival, including our courtesy car. I couldn’t ask for better service. I have had all my servicing done at your location for 17 years now. Your department keeps me coming back. More

A nice 25,000 mile maintenance! Thanks Eddie Yeung. I have never taken my relatively new CT 200H anywhere but Lexus of Serramonte because they are always quick, informative and fairly priced for the enj I have never taken my relatively new CT 200H anywhere but Lexus of Serramonte because they are always quick, informative and fairly priced for the enjoyable experience of catching up on work while they do their thing. The lounge is spotless and a great place to have a cappacino while they detail my car to new condition. More

Love my new Lexus Drago is very helpful, professional and friendly. He gave me very good advice. Excellent sales skills. I give him 5 stars. I was not planning on getti Drago is very helpful, professional and friendly. He gave me very good advice. Excellent sales skills. I give him 5 stars. I was not planning on getting the car on that specific day but after talking to him I was definitely sure I was making a good choice. Thanks Drago!! More

Professional and Efficient Service I was able to purchase my first Lexus car with the help of Jimmy Tu. He was very nice, professional, patient and accommodating. Thank you. I was able to purchase my first Lexus car with the help of Jimmy Tu. He was very nice, professional, patient and accommodating. Thank you. More

My Lexus Experience Lenny is great. Very attentive and professional. He makes everything easy for me. Thanks Lenny! Gerry is my sales guy. I’ve been working wit Lenny is great. Very attentive and professional. He makes everything easy for me. Thanks Lenny! Gerry is my sales guy. I’ve been working with him since 2007. He takes great care of me and my family with our choice of vehicles. Superior customer service! More

Service Mario was professional and courteous when we brought our car in for service. Our regular service consultant, David Martinez was on leave so Mario Mill Mario was professional and courteous when we brought our car in for service. Our regular service consultant, David Martinez was on leave so Mario Milleza assisted us. Review is for both since Mario’s name is not listed. More

Continued lack of focus on customer satisfaction. Received an invitation for a VIP diagnostic service and car wash free of charge. Dropped the car off with Service Representative Randy Auyeung at 7 a Received an invitation for a VIP diagnostic service and car wash free of charge. Dropped the car off with Service Representative Randy Auyeung at 7 a.m. He instructed me that the car would be completed by 12 noon. When I returned to pick the car up Randy was unavailable so I had to FLAG down Dean DeCastro who is the service person I usually use. He just handed me the diagnostic report and he was ready to just split. Immediately I responded with what were the results. His response was that there were listed in the report. I asked that he explain the findings, which he quickly did. This interaction made me feel as if I put him out. I have noticed that as my car gets older Lexus attention to me as a customer diminishes. Also the car wash was hit or miss. The customer service I received when the car was new was dramatically different from how I am treated as I customer now. More

Eric is well knowledgeable and gave us good advance Eric was very patient with our new lease vehicle. We spent 6 hours in the dealership. And he gave us good advance to choose a right vehicle for my wif Eric was very patient with our new lease vehicle. We spent 6 hours in the dealership. And he gave us good advance to choose a right vehicle for my wife. We really appreciate for everything he did for us, thank you! More