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Lexus of Serramonte
Colma, CA
733 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 733 reviews
May 13, 2019
Poor Service Service department is becoming worst. Long waiting inline to start scheduled services. Staff are gathered laughing and chatting and customer are waiti Service department is becoming worst. Long waiting inline to start scheduled services. Staff are gathered laughing and chatting and customer are waiting inline and totally neglected. It seems like that last 5 visits, I have the sam experience. What happened to Lexus best service module! More
by abefahim
Employees Worked With
Not sure
April 15, 2019
Beware if purchasing a car from this dealership . They offered us a $1000.00 discount off of the advertised price for a used 2015 Lexus GS350 if we purchased it that day. We went that day and purc . They offered us a $1000.00 discount off of the advertised price for a used 2015 Lexus GS350 if we purchased it that day. We went that day and purchased it. The contract did not reflect the discount and due to various distractions we didn't notice it until the next morning. We brought it to their attention that morning and they said they would look into it. Here it is 2 months later, after many phone calls and emails to 3 different people at the dealership, Sonic Corp. customer relations and Lexus customer relations, they admitted to offering us the discount and agreed that we were charged $1000.00 too much but they are not going to give us a refund or compensate us in any way. We like car that we purchased but are very unhappy with this Sonic dealership. They are not honest and lack integrity. Beware! More
by Barry G
Employees Worked With
Michael Rich, General Manager, Jimmy Tu, Joseph Kauffman
April 07, 2019
Great service My husband and I had a great experience with our salesmen Gerry. His customer service was of high quality. We never felt pressured. He was patient and My husband and I had a great experience with our salesmen Gerry. His customer service was of high quality. We never felt pressured. He was patient and kind, took the time to allow us to explore our options, and ask questions. It made our car buying experience simple and easy which was never the case with our prior car purchases. We will definitely be back and seek him if we need to purchase again. More
by D. Vierneza
Employees Worked With
Gerry Balisi
February 28, 2019
Jason Chan is a Rock Star! that's all I can say. I've been a customer of Lexus Serramonte for the last 10 years or so and this is the first time I did a review because the service rep deserve it. He' I've been a customer of Lexus Serramonte for the last 10 years or so and this is the first time I did a review because the service rep deserve it. He's very helpful, knowledgeable and great personality/service oriented guy. He offered a lot of options for me to decide and turned out a better deal. More
by Matchpoint8
Employees Worked With
Jason Chan
February 28, 2019
A trip with luxury experience and fair price It was such a painful process to buy a new car for my family. We went to several Lexus dealerships. Some of them gave us a ridiculous price, while the It was such a painful process to buy a new car for my family. We went to several Lexus dealerships. Some of them gave us a ridiculous price, while the other just ignored us. Then my family's friend recommend us go to Lexus of Serramonte. We called Clarissa, and asked her about the car we want. When we arrived, Clarissa even had our desired car ready for us to check and try. Her price was really fair, compare with other dealerships. Though we drove two hours to Lexus of Serramonte, the experience we had was really pleasant, and the car we bought was beautiful. I highly recommend Clarissa if you are looking to buy a luxury car with fair price and luxury experience. More
by zz0011
Employees Worked With
Clarissa, Eddy Chen
February 27, 2019
Purchase of a used car Initially wanted to test drive a few cars and made an appointment online. Fernando Ferran contacted me and gave me options of new and used cars. After Initially wanted to test drive a few cars and made an appointment online. Fernando Ferran contacted me and gave me options of new and used cars. After finally picking a car to take home, the transaction was fast and easy. I would definitely recommend Fernando Ferran to others. More
by alfunisc0ol
Employees Worked With
Fernando Ferran, Larry Abunda
February 23, 2019
Efficiency, Transparency, Consideration I have had my car serviced at this dealership since buying it there 14 years ago. Though it is on the costly side, the service rep (in this case Rand I have had my car serviced at this dealership since buying it there 14 years ago. Though it is on the costly side, the service rep (in this case Randy Aueyeung) takes great care to avoid charges in excess of those for the necessary work, and the results are always satisfactory. More
by Intlman
Employees Worked With
Randy Auyeung
February 22, 2019
Good dealership Dean is great. I got a good price and good service for the 30k service. I am new in this area and I have used this dealership for a year. So far so go Dean is great. I got a good price and good service for the 30k service. I am new in this area and I have used this dealership for a year. So far so good. More
by Wei108
Employees Worked With
Dean Decastro
February 20, 2019
Tune up Jason Chen is professional, meticulous and attentive. He listened to the concerns and checked my car thoroughly to make sure it is running well. I won Jason Chen is professional, meticulous and attentive. He listened to the concerns and checked my car thoroughly to make sure it is running well. I won;t go to any other Lexus dealership. Best service! More
by maryam
Employees Worked With
Jason Chen
February 19, 2019
SERVICES I was serve by Dean DeCastro .His service was wonder .He was very helpful .That day was raining so hard.The car was parking outside the parking lot an I was serve by Dean DeCastro .His service was wonder .He was very helpful .That day was raining so hard.The car was parking outside the parking lot and he ran and ran out there to get my car for me. Thank You very much Dean . I definitely will go back to the dealership and ask Dean for help ..Thank You Again.... More
by Tiff4025
Employees Worked With
Dean Decastro
