Lexus of Serramonte

Vy Le is the man, made the whole experienced painless and quick as possible. My 2nd lexus purchased from him. Family are happy! Thumbs up! quick as possible. My 2nd lexus purchased from him. Family are happy! Thumbs up! More

Love Lexus Serramonte! Great, as usual, excellent service. Always on time, and ending on time as promised. Very happy with Lexus of Serramonte. Nice staff, very considerat Great, as usual, excellent service. Always on time, and ending on time as promised. Very happy with Lexus of Serramonte. Nice staff, very considerate, and pleasant. More

My service was done in the time promised. I have been going to Lexus of Serramonte over 10 years because for me it's a great location, very clean, staff very pleasant and helpful. I have been going to Lexus of Serramonte over 10 years because for me it's a great location, very clean, staff very pleasant and helpful. More

Battery Replacement Excellent service was received for a same day replacement of the 12V battery in a 2011 RX450h thanks to Pete and the parts department confirming the b Excellent service was received for a same day replacement of the 12V battery in a 2011 RX450h thanks to Pete and the parts department confirming the battery was in stock. I made an appointment for 3pm and was back on the road at 4pm. More

Excellent Service Caring Environment My advisor, Mauricio, took care to review the records for my 8 year old car to make sure that I was getting the required service without any unnecessa My advisor, Mauricio, took care to review the records for my 8 year old car to make sure that I was getting the required service without any unnecessary work. I don't drive the car very much, but I do want to keep everything in good condition so I take out to Serramonte at least once every 6 months Last week was my first visit since the COVID-19 has changed life as we knew it just a few months ago, and I was pleased to see that the dealer is taking every possible precaution to protect the staff and the customers. More

This is my 1st time I have experienced such bad service in my life time. For instance, I can still see the dust and the spider wet on my after they returned the car to me. And I don’t see they have take ca in my life time. For instance, I can still see the dust and the spider wet on my after they returned the car to me. And I don’t see they have take care any thing I told them to do. More

I highly recommend Lenny Villajin, service consultant. He was very professional and explained everything fully. During this Covid 19 situation and short staff, the Lexus staff were very courteous. He was very professional and explained everything fully. During this Covid 19 situation and short staff, the Lexus staff were very courteous. More

They took my car right away and quickly diagnosed the issue. They also did a complete inspection of my vehicle and provided me with a listing of future items to address. Great service! issue. They also did a complete inspection of my vehicle and provided me with a listing of future items to address. Great service! More

Excellent customer service and the service manager is knowledgeable and one of the best I have come across. 👍🏽 I have a SC400 and would not trust anyone else to service my baby. knowledgeable and one of the best I have come across. 👍🏽 I have a SC400 and would not trust anyone else to service my baby. More

The Absolute Last Word In Stellar Service I have been taking my '16 RX350 to this service dept. since it was new. I have never been let down, not one time. Dean the manager and Mauricio the se I have been taking my '16 RX350 to this service dept. since it was new. I have never been let down, not one time. Dean the manager and Mauricio the service advisor are my main go-to guys but all the advisors are just the best I've ever dealt with. And while I and my wife were waiting in the lounge, a gentleman who I learned later is one of their sales consultants, came by and we had a heartfelt conversation about this awful Coronavirus thing. His name is Eric and we found him to be a real good guy who carried himself with class and a higher degree of sophistication than we've seen in a long time. This dealership just makes you feel important and glad you bought a Lexus. More