Lexus of Serramonte

A great dealership, Vi was s great sales person , accommodated my needs and helped me find the best car and best deal very soon, if you want to buy a car just leave it to him he ll make it the easies accommodated my needs and helped me find the best car and best deal very soon, if you want to buy a car just leave it to him he ll make it the easiest and best car experience you ever had. More

Gerry Balisi was very professional! He answered all our questions. He gave us honest advises and was very patience with us. I like the fact that he explained to us about my old lease contract which helped questions. He gave us honest advises and was very patience with us. I like the fact that he explained to us about my old lease contract which helped us realized that it was really time to trade in that car. He let us test drove the RX350 and I liked it. Then came back and started our negotiation in his office. He came back with some numbers and explained to us the options and we understood right away. I am so happy with my new RX350 . I'm also grateful that he even gave us some tips and how to use the new features that we didn't have in our old car, ie, apps. Super thankful that he also helped us reprogrammed our GPS, paired our phones, etc. Not only he is a very smart man, he had a very positive attitude and smiled all those time he was helping us despite the long day process! Thank you Gerry for all your help! I'm glad you were the one who helped us today! God bless! More

Understand what I need, and able to address my concerns well. Considerate and comprehensive service. I only drive home for short distance , but the car driving is already feel very good. well. Considerate and comprehensive service. I only drive home for short distance , but the car driving is already feel very good. More

I came in looking for a new NX300, and I was very happy working with Raj and Vy, they were both really nice and tried to accommodate for what I was asking for. The only person I would avoid is Ken Liu. He working with Raj and Vy, they were both really nice and tried to accommodate for what I was asking for. The only person I would avoid is Ken Liu. He was very short, rude, and clippy with me. I was trying to negotiate to see if they would throw in a couple of floor mats for free as we couldn't negotiate the price anymore which is understandable. Instead of trying to be nice and friendly, he decided to attack my mother who works at USPS, and had the audacity to comment and say well at the post office you don't give out free stamps do you? To which from her shock, she said she would if she could. I've never in my experience working in customer service and having purchased cars at other dealerships ever witnessed something so blatantly rude. Having already worked with Vy for the deal, we still purchased the car as Vy offered a discount on the mats instead. However, if Lexus continues to have this type of management, I don't see them selling many cars. More

Price for maintenance is high but everyone is always very nice and helpful. Waiting area accompaniments are limited due to the pandemic but at least they have Wi-fi. nice and helpful. Waiting area accompaniments are limited due to the pandemic but at least they have Wi-fi. More

Easy to get appointment. Work done quickly and professionally. Lennie is a jewel. Fair price for service, 15% coupon appreciated. Sensible response to the virus. Always a pleasant experience. professionally. Lennie is a jewel. Fair price for service, 15% coupon appreciated. Sensible response to the virus. Always a pleasant experience. More

Came in for apparent flat tire. Allen found out otherwise. Filled all tires with air and I was ready foe the road again. Thank you! otherwise. Filled all tires with air and I was ready foe the road again. Thank you! More

Just a smog inspection and oil change - Pete washed the car even though the washer wasn't running. I have nothing else to say. Repeat car even though the washer wasn't running. I have nothing else to say. Repeat More