Lexus of Serramonte

Kenneth went above and beyond to get the right car and price, he was persistent but not pushy. The finance guy was amazing, got us a pretty sweet deal. Overall amazing experience! price, he was persistent but not pushy. The finance guy was amazing, got us a pretty sweet deal. Overall amazing experience! More

Allen Ko provided superior service and gave me proper information on how to take care of my vehicle. Thank you Serramonte Lexus for adding a valuable addition to your service department. information on how to take care of my vehicle. Thank you Serramonte Lexus for adding a valuable addition to your service department. More

Great experience! Very professional and prompt. Clarissa did a great job as well as the financial guy (sorry forgot his name). Overall 5 star service! did a great job as well as the financial guy (sorry forgot his name). Overall 5 star service! More

I brought my car in an Pete was very nice to take care of me. Would highly recommend getting serviced by him. Serramonte is a good dealer me. Would highly recommend getting serviced by him. Serramonte is a good dealer More

Completely satisfied with the service. One minor issue. At 915 AM the service department was out of loaners. Apparently all the cars were loaned out the day before. At 915 AM the service department was out of loaners. Apparently all the cars were loaned out the day before. More

We’ve been working with Raj for several years. He sold us several cars and most recently my 2020 Lexus. Raj is a great salesman. He’s honest, sincere and very good at his job. I’ll only work with Raj! several cars and most recently my 2020 Lexus. Raj is a great salesman. He’s honest, sincere and very good at his job. I’ll only work with Raj! More

Everyone body at the dealership was great and amazing to work with. Highly recommend to anybody looking for a Lexus as your new vehicle. Ask for V ! Aron in finance was great too! work with. Highly recommend to anybody looking for a Lexus as your new vehicle. Ask for V ! Aron in finance was great too! More

Great experience throughout the process! We test drove the car and it felt great so we decided to go ahead and move forward! I didn’t feel the same pressure to buy whatever car was in the showroom because the car and it felt great so we decided to go ahead and move forward! I didn’t feel the same pressure to buy whatever car was in the showroom because Yury got the color and options I wanted. More

Service was completed in a timely manner. Pete was efficient and work was done well. Car was clean and ready for me when I arrived. Cashier was very friendly and helpful. efficient and work was done well. Car was clean and ready for me when I arrived. Cashier was very friendly and helpful. More

On August 10, 2020 I dropped my ES350 off for an oil change appointment at 8:15. At 12:00 noon I arrived at the Lexus in Serramonte to pick up my vehicle and discovered damage on the back drivers side d change appointment at 8:15. At 12:00 noon I arrived at the Lexus in Serramonte to pick up my vehicle and discovered damage on the back drivers side door ( large dent).i asked to speak to Pete and he didn’t acknowledge me. He’s very rude & unprofessional. I then spoke to the manager Dean and explained my situation. Dean told me his dent guy is only there M-W 8:40-11:30. And I could bring the vehicle by. He gDean went back inside the dealership and spoke to Pete. Pete came back out with an invoice and Dean told me he would need to look at the camera and get back to me At 5 minutes to 5:00 pm this very same day, Dean called and left a voicemail stating he didn’t get a chance to check the camera. This is very disappointing. Why should I wait for Dean to view the camera? I feel he’s covering up for his employee Pete. While my husband was waiting outside for me he observed Pete driving wreckless while parking another customer’s car. This is unacceptable and this explains the negligence the on the dealership. Never in my 40 plus years have I ever had an experience of where I left my car in good hands and having my vehicle returned with damage. If you could reach out to this dealership and get my vehicle repaired. I will not be returning to this dealership and may never purchase another Lexus in the future. Pete doesn’t even deserve one star. He deserves zero stars. He’s made my experience a terrible one. More