Lexus of Serramonte

I came in looking for a new NX300, and I was very happy working with Raj and Vy, they were both really nice and tried to accommodate for what I was asking for. The only person I would avoid is Ken Liu. He working with Raj and Vy, they were both really nice and tried to accommodate for what I was asking for. The only person I would avoid is Ken Liu. He was very short, rude, and clippy with me. I was trying to negotiate to see if they would throw in a couple of floor mats for free as we couldn't negotiate the price anymore which is understandable. Instead of trying to be nice and friendly, he decided to attack my mother who works at USPS, and had the audacity to comment and say well at the post office you don't give out free stamps do you? To which from her shock, she said she would if she could. I've never in my experience working in customer service and having purchased cars at other dealerships ever witnessed something so blatantly rude. Having already worked with Vy for the deal, we still purchased the car as Vy offered a discount on the mats instead. However, if Lexus continues to have this type of management, I don't see them selling many cars. More

Price for maintenance is high but everyone is always very nice and helpful. Waiting area accompaniments are limited due to the pandemic but at least they have Wi-fi. nice and helpful. Waiting area accompaniments are limited due to the pandemic but at least they have Wi-fi. More

Easy to get appointment. Work done quickly and professionally. Lennie is a jewel. Fair price for service, 15% coupon appreciated. Sensible response to the virus. Always a pleasant experience. professionally. Lennie is a jewel. Fair price for service, 15% coupon appreciated. Sensible response to the virus. Always a pleasant experience. More

Came in for apparent flat tire. Allen found out otherwise. Filled all tires with air and I was ready foe the road again. Thank you! otherwise. Filled all tires with air and I was ready foe the road again. Thank you! More

Just a smog inspection and oil change - Pete washed the car even though the washer wasn't running. I have nothing else to say. Repeat car even though the washer wasn't running. I have nothing else to say. Repeat More

I was very pleased with my service. Mauricio Rodriguez, my Service Consultant, arranged to have my fuel pump and windshield replacement done in the same day, even though the office initially said I would h my Service Consultant, arranged to have my fuel pump and windshield replacement done in the same day, even though the office initially said I would have to come twice due to the lack of a part. I was dreading having to arrange transportation for 2 appointments. I was so pleased that Mauricio combined the services and gave me a loaner. He made everything so easy. Mauricio is the best! He provides excellent service. More

Was met by Service Department representative Lenny Villajin on arrival who assessed our needs during this service appointment, got us to a safe comfortable space and kept us apprised us appraised of r Villajin on arrival who assessed our needs during this service appointment, got us to a safe comfortable space and kept us apprised us appraised of rpogress on the service. Met by a smile, left with a smile! Always. More

Darryl was knowledgeable and courteous. He kept me up to date via phone and text about the status of my service. I was offered a loaner car because of the length of time it would take to complete the servic date via phone and text about the status of my service. I was offered a loaner car because of the length of time it would take to complete the service. During this time of COVID they sanitized my car and everyone was practicing safe distancing and wearing masks. Thank you for great service. More

It was a good deal on the NX300 that I purchased for my mom. I really like the vehicle. I am happy with the purchase. mom. I really like the vehicle. I am happy with the purchase. More