Lexus of Serramonte

I worked with Victor and the staff. I did not have to haggle as I was given the best price in the Bay Area from Serramonte. Victor was responsive and easy to reach. He quickly helped I did not have to haggle as I was given the best price in the Bay Area from Serramonte. Victor was responsive and easy to reach. He quickly helped me understand what was included in the NX350h. I placed my order with them and the auto arrived in the time they said it would arrive with all the features I wanted plus more. I think they are an honest bunch and I recommend doing business with them. More

Great service I picked up my new GX 550 today. Tim Sai was my Sales associate; he was superb. I could not recommend anyone any higher. Professional, polite, patient and knowledgeable. This is my f Tim Sai was my Sales associate; he was superb. I could not recommend anyone any higher. Professional, polite, patient and knowledgeable. This is my first Lexus. I own some nice cars , I wish Tim could be cloned for my other dealerships . More

Worked with a very knowledgeable salesperson who was kind, responsive and fun to work with. Would go back for my next car. kind, responsive and fun to work with. Would go back for my next car. More

I had the excellent services there! Also sales provided Chinese language, let us understand clearly! Also sales provided Chinese language, let us understand clearly! More

Victor and Serramonte were superb! This was our third Dealership of the day- and by far- the most efficient, honorable, and value for the money. We saw the car listed on the websit This was our third Dealership of the day- and by far- the most efficient, honorable, and value for the money. We saw the car listed on the website- called to ensure the car was there- said we would be there in an hour, they had it ready when we got there for a test drive- and we were driving the vehicle within 5 min of arrival. Very quick to be able to complete the deal- and the financing was also a fast experience. This dealership was straight forward- and quick in selling a car. Car was washed- gassed up- and two steps away from the door when we exited after the transaction was complete- for a quick drive off. If dealerships want to know what people want in the car buying experience- they need to model it after Victor and this establishment. Super happy with Victor and this experience. -The Ochoa’s More

Victor was great and had great customer service. He was available by text, always answered any questions I had. I already knew what I wanted, he reserved the car for me and contacted me when it came He was available by text, always answered any questions I had. I already knew what I wanted, he reserved the car for me and contacted me when it came in. The purchase process was fast, he worked with my budget and we got out in 2hours. Highly recommend Victor if you are going to purchase a Lexus! More

Thank you Jose for finding the car that my wife and were looking to purchase. looking to purchase. More

We come with hundreds of questions and weren’t sure which car to buy. Nick H. Educated us for hours explaining all the details and showing different models of cars. Finally the car I liked most was not avail car to buy. Nick H. Educated us for hours explaining all the details and showing different models of cars. Finally the car I liked most was not available at the first day and I also needed more time. Nick made all the arrangements, so I was able to get financing and car in a few days and got the car of my dream. Thank you! More

It's clean and the people are very friendly. I was there in 2017 and bought a used car & met Fernando. He was calm, friendly and very patient. We felt very relaxed & I remember having a great co I was there in 2017 and bought a used car & met Fernando. He was calm, friendly and very patient. We felt very relaxed & I remember having a great conversation. Fast forward I was looking for another used car for one of our good friends. I found one on carfax a Cherokee jeep in serramonte. I thought to myself I've been there. I called & sure enough I have. Booked an appointment with Fernando for the next day. Fernando is so kind and a people person. He made us feel welcome and remembered us. We were very happy and we ended up purchasing the car. Thank you! More

Referral from my neighbor. Very attentive! Got the color I wanted and I feel like I can call Eric an time I have an issue Very attentive! Got the color I wanted and I feel like I can call Eric an time I have an issue More