Lexus of Serramonte

Steven was a pleasure to work with, he knew I was trying to find a red nx350 for my mother. He made it his mission to find me the gift my mom would love. He got the car within a day of looking while other d to find a red nx350 for my mother. He made it his mission to find me the gift my mom would love. He got the car within a day of looking while other dealerships had me wait for weeks for a car “on the way”. More

Wonderful dealership! Everyone was courteous, professional, friendly, and helpful. The dealership was clean and organized. Everyone was courteous, professional, friendly, and helpful. The dealership was clean and organized. More

We were very happy with our sales manager, Victor Lu. He was very professional, outstanding, patience and knowledgeable. We would highly recommend him to our friends. He was very professional, outstanding, patience and knowledgeable. We would highly recommend him to our friends. More

Eric at Serramonte was a pleasure to deal with and to meet. He found me exactly what I was looking for. Transaction was easy and pleasant. meet. He found me exactly what I was looking for. Transaction was easy and pleasant. More

I found a car on their website, sent my friend to check it out and after he drove it, I said I want to buy it. Very simple transaction for salesman you would think, I submitted my docs and finance applicat it out and after he drove it, I said I want to buy it. Very simple transaction for salesman you would think, I submitted my docs and finance application immediately. It took me 3 days and multiple phone calls to get an answer from finance department. I had to go all the way up to sales manager George and finance manager Danna. Along with approval though, I was told I have to pay extra $1200 for some paint protection and alarm system, after some back and forth it was reduced to $800. I would normally walk away, but this time I needed a car asap and agreed to pay extra $800. On the contract it still looks like optional service, but over the phone I was told I can’t waive it. Sales person Mauricio, never told me about additional charges. He never returned phone calls and expressed 0 interest assisting me until management got involved. He informed me over the phone that dealership’s priority is “people on the floor”, the fact that I am not from California makes me less of a customer. Very unprofessional, slow and dishonest salesman. Be aware, listed prices on their website don’t include that not very optional paint protection and some alarm system. More

Clean & quiet facility. The dealership is quite large and seems to hold quite a bit of inventory. We had an appointment time & were seen very quickly by Steve. Process of bu The dealership is quite large and seems to hold quite a bit of inventory. We had an appointment time & were seen very quickly by Steve. Process of buying a car with Lexus was easy but we had a few bumps during my purchasing process. Regardless I’m happy with the service I received prior to my visit & the new car I just purchased. More

Love their customer service. They have a really clean facility. Stephen baley are so friendly and understood what i wan. They have a really clean facility. Stephen baley are so friendly and understood what i wan. More

This dealership has the best customer service. I wouldn't buy a car from anywhere else. The salesperson Victor is the best in the world! I wouldn't buy a car from anywhere else. The salesperson Victor is the best in the world! More

Our car buying experience at Lexus of Serramonte was a very pleasant experience, unless many of our past car buying processes. The salesperson was friendly and not pushy and took her time in explaining al very pleasant experience, unless many of our past car buying processes. The salesperson was friendly and not pushy and took her time in explaining all questions with clear informations. More

Great experience with Serramonte Lexus! They were so nice and friendly! Excellent service! Very pleased. They were so nice and friendly! Excellent service! Very pleased. More