Lexus of Serramonte

Great dealership with great staff, the made everything easy and fast. Definitely recommend this place easy and fast. Definitely recommend this place More

pretty smooth transaction beginning from test drive towards the end purchase. Accommodating staff, highly recommended. towards the end purchase. Accommodating staff, highly recommended. More

Great place to buy a car, beautiful facility, wonderful cars and a knowledgeable and friendly staff cars and a knowledgeable and friendly staff More

The management and the sales staff work together to find the best deal for me when I shopped at Serramonte Lexus. Specifically, I strongly recommend Steve Bailey, the Internet Sales Manager, who worked tire the best deal for me when I shopped at Serramonte Lexus. Specifically, I strongly recommend Steve Bailey, the Internet Sales Manager, who worked tirelessly to help me found my Lexus NX350. More

Third time I purchased a lexus here from Nick. Nick was professional, straightforward, patient. The best Nick was professional, straightforward, patient. The best More

Nick was very helpful, professional, knowledgeable, attentive, and responsive. Thank you for all the help! attentive, and responsive. Thank you for all the help! More

The person checking our credit score didn’t show us the bank approval. When asked they stated “it’s here” on his computer. They rated us 8.9 APR with 852 credit score. Hmmmm bank approval. When asked they stated “it’s here” on his computer. They rated us 8.9 APR with 852 credit score. Hmmmm More

Hi, My recent experience had been very upsetting with Lexus Serramonte,. The honest approach of sales was totally missing, there were lot places I was lied upon. They somehow did not allowed me to put a Lexus Serramonte,. The honest approach of sales was totally missing, there were lot places I was lied upon. They somehow did not allowed me to put a co-signer which I wanted to (telling me all lies that I won’t get my application approved as a first time buyer which is a total xx), so that they can earn a high rate of interest from me going towards their own Lexus finance, which I realized later and that was quite unethical. Also, the emphasis of the finance guy was totally on selling me the extended warranty and didn’t even told me about the Prepaid maintenance plan, which I believe is much beneficial for any car buyer. Although the Sales team at Lexus Serramonte was friendly, yet the finance guy was highly on the upselling of their stupid packages, and they even misguided me and put me to buy their extended warranty thing giving me an impression that it also has the prepaid maintenance package, which was not true, and the very next day when I realize that, I had put down my cancellation form of extended warranty with an assurance from them that the whole amount will be refunded. Yet another dark surprise came my way when I decide to follow up after 6 weeks regarding my refund. I was told that the amount will be adjusted to the principle of my loan! And, I don’t think the Lexus Financial services has the liberty to manage the money which was suppose to be refunded to me by Cheque! When I brought this issue into GM’s notice, even he raised his hands upon this matter! Such a misguiding dealership.. I would highly recommend not buying cars from this dealership. The Lexus dealership at Oakland were yet very responsive in giving quotes and they gave me a high discount later on the purchase of Prepaid maintenance package, the only reason I couldn’t buy a car from them is because of the travel distance. Beware of the one at Serramonte. Really sad to see how they try to take advantage of new immigrants who just want to trust More