Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Serramonte
Colma, CA
757 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 757 reviews
April 04, 2024
This is the first time I leased a car with Lexus. Although the buy out process wasn't smooth and clear but Lexus did provide there apologies and sincerity. I look forward using Lexus services in th Although the buy out process wasn't smooth and clear but Lexus did provide there apologies and sincerity. I look forward using Lexus services in the future. More
by Kayli1006
Employees Worked With
Joe Kaufman , Tyler Barros, Habib Qasimi
April 03, 2024
Excellent customer service. Carlos is very professional and made the transaction smooth and easy especially for first time car buyer like me. Carlos is very professional and made the transaction smooth and easy especially for first time car buyer like me. More
by cj
Employees Worked With
Carlos Ungo, Gustavo Perez
April 02, 2024
The salesman Victor's service was great! He was very professional, patient, thoughtful and careful with the customer, and I was very happy to get the car I wanted. Thanks again! He was very professional, patient, thoughtful and careful with the customer, and I was very happy to get the car I wanted. Thanks again! More
by Lydia
Employees Worked With
Victor Lu
April 02, 2024
Promise made, promise kept. Steve, my adviser, took my order in late November, and promised the TX500h will be delivered in Feb. 2024. Right on time, on 2/15/2024, I picked up m Steve, my adviser, took my order in late November, and promised the TX500h will be delivered in Feb. 2024. Right on time, on 2/15/2024, I picked up my brand new TX500h. Keep up the great job Steve. Appreciated very much. More
by anhngo1
Employees Worked With
Steve Bailey
March 26, 2024
Clarissa Toy was a wonderful partner to work with as we purchased our new RX350 last weekend. She moved through the process expediently, helped us shape a great deal on the trade in of our old car, and was purchased our new RX350 last weekend. She moved through the process expediently, helped us shape a great deal on the trade in of our old car, and was incredibly responsive and proactive throughout. I would highly recommend her and this dealership! More
by Aufderbuyer
Employees Worked With
Clarissa Toy, Habib Qasimi
March 26, 2024
Professional, courteous, transparent, and thoughtful are the words I would use to describe my time with Victor, Habib, and Mason. Going to a dealership to buy an expensive vehicle can be stressful and confu the words I would use to describe my time with Victor, Habib, and Mason. Going to a dealership to buy an expensive vehicle can be stressful and confusing, but the team I worked with made my family and I feel comfortable with our decisions. Thank you. More
by Htangsc
Employees Worked With
Victor Lu, Habib Qasimi
March 25, 2024
Very knowledgeable personnel. Steve Bailey is probably the best sales representative we've ever dealt with when buying a car. Outstanding personnel all around. All of our questi Steve Bailey is probably the best sales representative we've ever dealt with when buying a car. Outstanding personnel all around. All of our questions were answered in an understandable format and without the familiar hard sell tactics of most dealerships. Great experience all around. More
by Bruemmers
Employees Worked With
Steve Bailey, Dananh Nguyen, Gustavo Perez
March 24, 2024
Victor has been incredibly helpful and informative throughout our entire experience with Lexus. As this is our first Lexus, we were beyond satisfied with the level of service provided by Victor and th throughout our entire experience with Lexus. As this is our first Lexus, we were beyond satisfied with the level of service provided by Victor and the staff. They consistently demonstrated professionalism, attentiveness, and expertise, ensuring that our experience at the Lexus dealership was nothing short of exceptional. We are very satisfied with the incredible service and support we received, and we look forward to continuing our relationship with Lexus in the future. More
by Tina Huang
Employees Worked With
Victor Lu, Gustavo Perez
