Lexus of Serramonte

I recently had an extremely frustrating experience with Lexus of Serramonte's service center. I brought my car in after my car was stolen, and they quoted me a staggering $14,000 for repairs, including rep Lexus of Serramonte's service center. I brought my car in after my car was stolen, and they quoted me a staggering $14,000 for repairs, including replacing the sunroof and re-programming the key. Their proposed solution involved taking apart the entire dashboard to replace the ECU, as they apparently tried to re-program the key and failed. The service member was unable to articulate the exact reason that they needed to replace the computer, other than, "we tried to reprogram it and it didn't work." To my dismay, their diagnosis turned out to be completely off. I decided to get a second opinion at another dealership, and they were able to re-program a new key swiftly and efficiently—without needing to replace the immobilizer and steering column ECUs. The total cost from the Lexus of Pleasanton Service Center was significantly lower ($4000 total), which only highlights how unreasonable Lexus of Serramonte's quote was. I am deeply disappointed with their service. Not only did they attempt to overcharge me, but the service member I interfaced with was pushy and rude. They took two weeks to send me the initial quote, and after a little more than a week after the initial quote was sent (in which I was trying to get in touch with other service centers for a second opinion), they threatened to charge me a "storage fee" for my car.... when they were the ones who took 2 weeks to send me the initial quote in the first place! I can't believe I paid $500 for an incorrect diagnostic and a failed attempt at a key re-program. Either they are inept at their jobs or just complete scammers. I would not recommend this service center based on my experience. If you value honesty and reasonable pricing, it might be wise to look elsewhere. More

Good service and attention made it easy to make a decision to purchase a new car decision to purchase a new car More

Our salesman-Mason is very nice and patient . He provided an excellent service 👍 we really appreciate for his help! He provided an excellent service 👍 we really appreciate for his help! More

Clarissa Toy is such a friendly, knowledgeable and patient person. She clearly answered all of my many questions and kept us informed of the delivery. We never felt pressured during the process. patient person. She clearly answered all of my many questions and kept us informed of the delivery. We never felt pressured during the process. More

Very helpful and prompt in delivering news about vehicle availability. Victor was very personable and provided great service! availability. Victor was very personable and provided great service! More

They can provide outstanding customer services, they are the best Lexus dealer in a Bay Area! the best Lexus dealer in a Bay Area! More

Convenient, customer friendly and flexible. We really enjoyed the experience. No pressure, answered our questions. Nico was our sales contact. He reached out online after I was doing a check We really enjoyed the experience. No pressure, answered our questions. Nico was our sales contact. He reached out online after I was doing a check on inventory. We located a match and now we own a new car. More

The customer service team is excellent. They are very helpful and attentive. I’m very happy with their service. They are very helpful and attentive. I’m very happy with their service. More