Lexus of Seattle
Lynnwood, WA
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I travel from SeaTac to Lynnwood to do business with these people. Great place with great people. Thanks Jim Marston for making things go so smoothly. these people. Great place with great people. Thanks Jim Marston for making things go so smoothly. More
I took our car in for the usual 24 mo. service and also asked for the 30 mo. service in order to get on an annual schedule. Chris Alder, after looking at the low milage we've put on over the past 6 months asked for the 30 mo. service in order to get on an annual schedule. Chris Alder, after looking at the low milage we've put on over the past 6 months suggested that all the filter changes were unnecessary and recommended a simple oil change and thorough inspection. He saved us both time and money. I greatly appreciate his candor and willingness to put the customer's welfare first. We will definitely stick with Lexus of Seattle for all future needs, at least as long as Chris is there, and recommend it to others. Having a service rep you can trust is worth a lot. More
The car buying experience was very positive. Christopher kept us informed of the car status throughout the process and got us the car we wanted in these difficult times. Unfortunately, COVID made the whole kept us informed of the car status throughout the process and got us the car we wanted in these difficult times. Unfortunately, COVID made the whole process more difficult to get a good hands-on training after our purchase of the vehicle. There is definitely a lot of new features to learn, we wish there was a class to learn more. Christopher went through some of the features but was too much for us to digest at the time. He was nice enough to send us a training video which helped. Overall, we love our car. More
Not interested what I wanted in a car color and a hybrid, seem to be ok with just to sale a car. Will not go back to dealership. It was just a sale. seem to be ok with just to sale a car. Will not go back to dealership. It was just a sale. More
People were wonderful. I drive from SeaTac to here because of the great service. I like Jim Matson because he explains everything to help me understand and what will come up on the next visit. Goo because of the great service. I like Jim Matson because he explains everything to help me understand and what will come up on the next visit. Good to be prepared. Side comment: I just don't like your physical set up in the receiving area for customers. I believe I made a comment on that already in another forum. It is not user friendly. Small, cramped...no place to set stuff down. Hard for someone who is ADD and needs a counter surface to work with during a transaction. Argh on the remodel job More