Lexus of Seattle

They treat you well here. Loaners are free, the waiting room is comfy, free lattes, etc., home made cookies, movies played while you wait. They also normally wash my care when I have it serviced. They se room is comfy, free lattes, etc., home made cookies, movies played while you wait. They also normally wash my care when I have it serviced. They seem pretty competent and I have never been disappointed. More

My wife and I both are very happy with the service department at Lexus of Seattle. We have been searching for a car service department we can trust for 6 years. We found one with Lexus of Seattle. My department at Lexus of Seattle. We have been searching for a car service department we can trust for 6 years. We found one with Lexus of Seattle. My wife looks forward to the appointments she has for service. The department is very friendly and clean. Thank you Eric More

High end luxury cars are pretty similar these days so when it comes right down to it, it's the on-going service that makes for a great or less than great experience for a car owner. Working with Adam He when it comes right down to it, it's the on-going service that makes for a great or less than great experience for a car owner. Working with Adam Hendry has made owning my 2008 GS350AWD a great experience. He is friendly, patient, responsive to calls and e-mails and very thorough. He does things like going the extra mile to keep me updated if a service call needs to take longer than expected. If I am waiting on-site, he will personally come out to let me know what's happening or if I'm using a loaner car, he'll call me. The fact that loaner cars are available is a huge plus, too, since there isn't a Lexus that's convenient to my home or office. Also, in this day and age of less than satisfying customer service, being able to work with someone directly who really understands what customer loyalty is all about is a real plus! More

Lexus of Seattle embodies what you would expext from a luxury brand dealership; from the available work space while you wait to the quality loaner for longer services. The service department has been grea luxury brand dealership; from the available work space while you wait to the quality loaner for longer services. The service department has been great to work with on both of the cars that I have had. I have taken them there for all routine service as well as warranty or insurance covered work and could not have been more impressed with how well my cars have been cared for. More

We recently hit a curb in the snow in our 2009 Lexus RX350. It was not driveable and quite traumatic to do damage to a vehicle with 18000 miles and a vehicle we take great care of. I called Lexus of Sea RX350. It was not driveable and quite traumatic to do damage to a vehicle with 18000 miles and a vehicle we take great care of. I called Lexus of Seattle on Monday and they offered a loaner vehicle even before we were able to get the vehicle towed in due to the steep hill where we live, the tow truck could not get in to pick it up. Lexus of Seattle even sent their shuttle to pick me up the day before Thanksgiving. Considering the time of year to be without a vehicle, this is truly above and beyond the call to offer this to us. Great thanks to Diane and John Willoughby in service along with Cory Burrows keeping us constantly informed on progress with repairs and our insurance company. We really appreciate this outstanding service and professional demeanor. It is just this kind of quality professional service that makes the customer return. Lexus of Seattle gets "it" and we will be passing our positive experience to others as well as Lexus. The purchase experience of our 2009 RX350 was equally pleasant along with all the interaction with the service and sales departments on scheduled services and visits to the dealership since. We will be recommending Lexus of Seattle to all we encounter. More

I have been dealing with the service department at Lexus of Seattle for about a year now and I am very impressed with there outstanding customer service and knowledge. I have had two different vehicles bot of Seattle for about a year now and I am very impressed with there outstanding customer service and knowledge. I have had two different vehicles both Lexus and I love the fact that they take the time to exlpain everything that has been done or needs to be done. I also like the fact that Adam Hendry is at the touch of a button. If I have any concerns or even just need an oil change I can e-mail him and it is taken care of immediatley. I bought my second Lexus based on the fact that I had John Willoughby and Adam Hendry in the service department at Lexus of Seattle. Thank you both for all of your help. More

The service department at Lexus of Seattle, specifically Adam Hendry, has suppassed all expecations of what a dealership would do. They preformed all my requests quickly and thoroughly without question. T Adam Hendry, has suppassed all expecations of what a dealership would do. They preformed all my requests quickly and thoroughly without question. That is why I buy Lexus automobiles. I would recommend Lexus of Seattle and its service department to anyone. More

Outstanding service in every respect. Our salesperson, David, was friendly, knowledgeable, and helpful, without being pushy or aggressive. He made a fantastic first impression on our initial visit and cal David, was friendly, knowledgeable, and helpful, without being pushy or aggressive. He made a fantastic first impression on our initial visit and called afterward to thank us for visiting and to ask if we had further questions. These simple acts of kindness and courtesy really set him apart from other car salespeople we've encountered, and we got the distinct impression that this was the result not only of David's personality but also of the culture of Lexus of Seattle. We took the financial services manager at her word when she stressed the importance of word of mouth recommendations and repeat customers. We really came away with the feeling that we'll be happy to revisit the dealership, whether for a service visit or to eventually purchase our next car. More

I went to this dealership to test drive an RX 350. I I went to this dealership to test drive an RX 350. I called in the morning to arrange a time with Jennifer and left her a message, and she never ret I went to this dealership to test drive an RX 350. I called in the morning to arrange a time with Jennifer and left her a message, and she never returned my phone call. When I called back, she sounded annoyed and said that they would just have one of the salesman help me. I then arrived and asked for her and she did not come to greet me and the first salesman to approach me was the one that ended up helping me. He was helpful but standoffish and was directive and not engaging. I felt as though I was judged as my friend and I, both professional business people in our mid-30's, and appear younger than our age, arrived wearing our saturday clothes - casual & in blue jeans. When it came to pricing, prior to my visit I had been told I would be offered $500 over invoice. The price quoted during my visit was actually 2,000 over invoice compared to the KBB invoice price. I also discussed trading in my Honda Accord, which they only offered me $5500 for (Low KBB value for fair condition is $8700. It is in excellent condition, which equates to a KBB value of $10,600) I was prepared to pay cash for this car, regardless of the trade in. Overall, from a customer service standpoint, it did not appear that this dealership wanted my business, and as a result they will not get my business. More

I bought my 2003 is300 from Lexus of Seattle in March of 2003. It was the first high end car dealer, that treated me like a human being. I went to bmw of bellevue which treated me well, but the employees 2003. It was the first high end car dealer, that treated me like a human being. I went to bmw of bellevue which treated me well, but the employees of seattle did what it took to get my business (Price #1 factor). <br><br>I had a problem w/ the clutch, and they replaced it without question and gave me a nice rx330 w/ 100 miles to drive while it was being fixed. I know it's not the dealerships fault the clutch had issues, but I never doubted their ability to fix it, or was disapointed by the quality of service.<br><br>The one small complaint that I have about this dealership, is after service they make to many follow up calls. I am on of those people that no news from me is good news. Sometimes they I had 3-4 messages on the machine after coming back into town. Some people may actually appreciate this I however didn't.<br><br> More