Lexus of Seattle

Kevin is our "service contact" person and he's fabulous. He makes sure the work is done well and when he says, he keeps me informed. He is the reason I drive past the dealer 2 miles from my house to go to t He makes sure the work is done well and when he says, he keeps me informed. He is the reason I drive past the dealer 2 miles from my house to go to the other end of town for my Lexus needs. I really enjoying working with him. More

Beyond extraordinary!!! That's how I would describe Beyond extraordinary!!! That's how I would describe my customer service experience with Kevin on Friday 5 Nov 2010. Kevin is THE MAN.. I Beyond extraordinary!!! That's how I would describe my customer service experience with Kevin on Friday 5 Nov 2010. Kevin is THE MAN.. I owe him so much thanks.... I had been dealing with a rogue tire and the tire company for at least a month. The tire was out of balance and the problem couldn't be solved. The tire dealer even said there was probably something wrong with the car and not the tire. Kevin spoke to the tire manager, described the problem and did not take NO for an answer. End result, problem solved and I was on my way. The car drives like a dream -- and it should it's a LEXUS. Once again thanks for everything Kevin!!!! More

I've been dealing with Kevin for some time and it is always a pleasure to work with him. Service is great. He is always responsive, courteous and upfront with the service items that my car needs. He always a pleasure to work with him. Service is great. He is always responsive, courteous and upfront with the service items that my car needs. He also goes out of his way to alleviate any inconvenience related to any service item(s). Makes the overall experience that much more positive. While price/cost for repair is something that one always dread, what I appreciate the most is his candidness regarding price. Nothing is ever hidden so I am fine with paying the money. More

I've been at Lexus of Seattle for all service needs on my LS460 and this time it was for a recall service. Kevin is great, as well as everyone else that I don't know personally but for sure work hard too. No LS460 and this time it was for a recall service. Kevin is great, as well as everyone else that I don't know personally but for sure work hard too. No issues, no complaints, keep up the great work! More

Dealing with Cory was a wonderful experience. He was very helpful and the car was done in less time than he estimated. It was only the 30 day check up, but I am happy that the dealership is that worrie very helpful and the car was done in less time than he estimated. It was only the 30 day check up, but I am happy that the dealership is that worried about customer satisfaction. The car wash was an added bonus. More

Cory is a wonderful service representative. Very knowlegeable and helpful. He always makes you welcome. I feel like he has my interest on top of his priority. The waiting area is well kept and stock knowlegeable and helpful. He always makes you welcome. I feel like he has my interest on top of his priority. The waiting area is well kept and stocked with water, soft drinks, and an espresso service. The people are very friendly and they make waiting for service comfortable. I also appreciate the WiFi service that lets me continue working while I am waiting for oil change etc. More

The entire staff at Lexus of Seattle has always taken great care of me. My last visit was in Oct for a Check CVS, Check Engine light as well as an oil change. I was, like always greeted by all including great care of me. My last visit was in Oct for a Check CVS, Check Engine light as well as an oil change. I was, like always greeted by all including by what I like to think of my own personal service consultant Kevin Murphy with a smile. Kevin is always there when I need him to answer my questions and explains the steps that are needed as well as every detail of my bill. I have always received outstanding service at Lexus of Seattle and will be a costumer for life. More

Lexus of Seattle has been very good to me over the years. I have purchases 4 cars from this dealership. Adam Hendry has been my sevice advisor for a majority of the time and has been great to deal with I have purchases 4 cars from this dealership. Adam Hendry has been my sevice advisor for a majority of the time and has been great to deal with. Adam's main focus is and always has been customer service. THe bonus is, your car always leaves spotless. LD More

Their service is first class and is one of the main reasons we keep buying Lexus. Very friendly and personable staff. Always on time and on quote. couldn't ask for better service or a better ownership reasons we keep buying Lexus. Very friendly and personable staff. Always on time and on quote. couldn't ask for better service or a better ownership experience. And great lounge with lattes while you wait More

I recently purchased my 6th Lexus. I have purchased from Longo Lexus, So. Cal., Bellevue Lexus, Bellevue WA, and the last 2 from Lexus of Seattle. Lexus of Seattle, by far has been the best experiences I ha Longo Lexus, So. Cal., Bellevue Lexus, Bellevue WA, and the last 2 from Lexus of Seattle. Lexus of Seattle, by far has been the best experiences I have had in automobile purchasing. Matt Schwenke, my sales person is a true professional, in every aspect. The person I see most often is Adam Hendry in Service, I see him every 5000 miles for my service. I don't think it gets any better than Adam. That might be an unfair statement to make, as I only work with him. His professionalism is beyond expectations. Always has gone the extra mile. I would have a difficult time purchasing another vehicle, from someone other than Lexus of Seattle, because of these two individuals, and the car itself. More