Lexus of Seattle

his natural enthusiasm and competence is a standard for all to model I have enjoyed the appearance and facilities at the dealership and have purchased 3 autos there. I believe the dealership is customer all to model I have enjoyed the appearance and facilities at the dealership and have purchased 3 autos there. I believe the dealership is customer-oriented and very competitive in its policies and I have shared that opinion with my family and friends. More

CORY BURROUGHS arranged for service and recall work (spring valves & fuel lines) on our GS 350. We had a minor brake squeak and thought a simple blow-out of accumulated pad dust would solve the probl (spring valves & fuel lines) on our GS 350. We had a minor brake squeak and thought a simple blow-out of accumulated pad dust would solve the problem. CORY, instead, replaced the brakes on warranty! "Safety first," he says. He provided us with a new loaner car for the time our car would be tied up. This is typical of "Lexus of Seattle's" attention to detail and safety that brings us back. (My wife wants a new SUV from you this Spring before our annual trip north to Alaska). We always ask for CORY as he is always cheerful and takes the time to explain what is and is not needed. We have confidence in his knowledge and appreciate his attention (and patience) to our needs and questions. As a 35-year (retired) civil service manager, I appreciate his people skills. He has the best asset of all---a good attitude! More

I love coming to this dealership. The service department is friendly and welcoming - and I mean everyone. Kevin Murphy is my service representative and he is like a family member to me. He is always so th is friendly and welcoming - and I mean everyone. Kevin Murphy is my service representative and he is like a family member to me. He is always so thoughtful and caring about me and my needs. He explains any work that is being done on my car and quotes me the price. I trust him - that say's alot about a service department and a dealership. More

Sorry about the "4" on price, but I just can't say any question about price nowadays deserves a 5". This is foolish; sounds like elementary school (250 words or more??? Kevin is the reason I rated m question about price nowadays deserves a 5". This is foolish; sounds like elementary school (250 words or more??? Kevin is the reason I rated most things "great". He is cheerful, truthful, and very helpful. I really appreciate his help and courtesy. I have confidence that he will be straight with me on what needs fixing and what can wait. More

Once again I received the top notch care I have always expected at Lexus of Seattle. My car started making strange noises and would not accelerate. I got it home and called Lexus late on a Saturday aftern expected at Lexus of Seattle. My car started making strange noises and would not accelerate. I got it home and called Lexus late on a Saturday afternoon. Cory answered my call and arranged immediately to have a tow truck come by my house. By late Monday afternoon, the problem had been diagnosed, quoted and ultimatley repaired within a reasonable amount. My concern regarding getting to Lynnwood was not an issue since they provide the greatest service of all....they come and get you! Sweet Sarah arrived and got me to my car safe and sound. Some day I will have the ability to purchase a new car and no doubt I will be on my way to Lexus of Seattle! More

We have been customers of Lexus of Seattle since May 2005 and have purchased three vehicles from them. The sales and service is exceptional and second to none. We consistently experience outstanding servic and have purchased three vehicles from them. The sales and service is exceptional and second to none. We consistently experience outstanding service each and every time and highly recommend them to everyone!! A big thank you to Lexus of Seattle for always being there to meet all of our vehicle needs for sales and service. Kevin Murphy our service advisor is the BEST!!!! More

Kevin is our "service contact" person and he's fabulous. He makes sure the work is done well and when he says, he keeps me informed. He is the reason I drive past the dealer 2 miles from my house to go to t He makes sure the work is done well and when he says, he keeps me informed. He is the reason I drive past the dealer 2 miles from my house to go to the other end of town for my Lexus needs. I really enjoying working with him. More

Beyond extraordinary!!! That's how I would describe Beyond extraordinary!!! That's how I would describe my customer service experience with Kevin on Friday 5 Nov 2010. Kevin is THE MAN.. I Beyond extraordinary!!! That's how I would describe my customer service experience with Kevin on Friday 5 Nov 2010. Kevin is THE MAN.. I owe him so much thanks.... I had been dealing with a rogue tire and the tire company for at least a month. The tire was out of balance and the problem couldn't be solved. The tire dealer even said there was probably something wrong with the car and not the tire. Kevin spoke to the tire manager, described the problem and did not take NO for an answer. End result, problem solved and I was on my way. The car drives like a dream -- and it should it's a LEXUS. Once again thanks for everything Kevin!!!! More

I've been dealing with Kevin for some time and it is always a pleasure to work with him. Service is great. He is always responsive, courteous and upfront with the service items that my car needs. He always a pleasure to work with him. Service is great. He is always responsive, courteous and upfront with the service items that my car needs. He also goes out of his way to alleviate any inconvenience related to any service item(s). Makes the overall experience that much more positive. While price/cost for repair is something that one always dread, what I appreciate the most is his candidness regarding price. Nothing is ever hidden so I am fine with paying the money. More

I've been at Lexus of Seattle for all service needs on my LS460 and this time it was for a recall service. Kevin is great, as well as everyone else that I don't know personally but for sure work hard too. No LS460 and this time it was for a recall service. Kevin is great, as well as everyone else that I don't know personally but for sure work hard too. No issues, no complaints, keep up the great work! More