Lexus of Seattle

I've had the pleasure of working with Corry Burrows of the Service department, both at Lexus of Seattle. We’ve purchased several vehicles from this dealership and have always brought them back here fo the Service department, both at Lexus of Seattle. We’ve purchased several vehicles from this dealership and have always brought them back here for our servicing needs. I’ve worked with Cory from Day 1 of my new car purchase until now. Cory has always been a tremendous help in answering all my questions during each visit and goes to great lengths to research and provide explanations for those things that are not immediately known. Even when there are no apparent answers, I have noticed that Cory continues to search for alternative solutions to address my question and educate me on possible options even after I’ve left the dealership. There have been numerous times in which certain problems with the car have caused great concerns to me, but Cory has always been patient and meticulous in getting the problem fixed correctly and timely. In fact, I don’t believe I have ever received an incorrect estimate from Cory with respected to time or cost. Of course, it is certainly understandable that some problems are more costly to fix than others. Thus, when it comes to paying for work to be done on my vehicle, Cory has always made sure I am aware of all my choices and he was always able to provide alternative options, even if I choose not to perform the fix at this dealership; he always gives thorough explanation of each and every scenario so that I may weigh my possible options. I’ve come to depend on his help with everything related to my vehicle. Cory willingly provides answers from the biggest issue to the smallest concerns. He has taken care of my vehicle with issues ranging from factory recalls, transmission work, replacing and resizing new tire options, to even providing his wealth of experience to educate me in making purchase of another Lexus, so that I end up with the car that’s right for me. He’s done all of this with a really friendly attitude and a positive personality that I rarely find anywhere else. More

Kevin Murphy has provided the highest level of service that I've dealt with in the past. He is friendly, knowledgable, and makes the entire process easy and enjoyable. He answers all my questions, knows w that I've dealt with in the past. He is friendly, knowledgable, and makes the entire process easy and enjoyable. He answers all my questions, knows what he is talking about. When he says my car will be ready in 1 hour, it is ready. More

Cory is a superb customer service professional. He has chased down every defect I've encountered and had it fixed. It is a pleasure to deal with him. His greeting when called is both friendly and helpfu chased down every defect I've encountered and had it fixed. It is a pleasure to deal with him. His greeting when called is both friendly and helpful in scheduling the work needed in the time available. On arrival, his review of the work needed is thorough, his estimates of the time and cost involved are accurate, and his responses to questions and concerns is both informative and patient. In short, he is a pleasure to work with. More

Kevin and his team are always communicative in a positive way. They are pleasant and helpful and look for ways to save money on needed repairs, including taking full advantage of warranties, giving us the b way. They are pleasant and helpful and look for ways to save money on needed repairs, including taking full advantage of warranties, giving us the benefit of the doubt. The work is good and I rarely have to go back for a re-do. More

David Postle is a very big reason I take my Lexus RX330 to Lexus of Seattle....he is a fantastic service rep BECAUSE his estimates are always right on and he makes sure I have a loaner car (always a brand to Lexus of Seattle....he is a fantastic service rep BECAUSE his estimates are always right on and he makes sure I have a loaner car (always a brand new Lexus) to use while my car is being serviced. Also, a mechanic that works there is fantastically gifted when it comes to taking care of my car...his name is Todd...great job David and Todd!!! Thank you. More

Bought a new RX-350 from Rick Takashima... We were able to conduct most of the preliminary business online and on the phone. The sales process was very straightforward. No pressure or games. My wife and to conduct most of the preliminary business online and on the phone. The sales process was very straightforward. No pressure or games. My wife and I would definitely buy from Lexus of Seattle again! More

Cory has been an outstanding representative and Lexus resource for us. We feel very lucky and assured to have Cory's attention to detail, has demonstrated excellent communication with clarity and courtes resource for us. We feel very lucky and assured to have Cory's attention to detail, has demonstrated excellent communication with clarity and courtesy. He has time and time demonstrated the relentless pursuit to meet our small and bigger maintenance issues with our 460LS. Thanks so much Cory! More

We took our 2006 Lexus in for service on the last day of November and drove home that evening in a 2010 Lexus Hybrid. This is the sixth Lexus we have purchased from Lexus of Seattle and we have always been November and drove home that evening in a 2010 Lexus Hybrid. This is the sixth Lexus we have purchased from Lexus of Seattle and we have always been very satisfied with the sales and service we have received. More

I have owned my car for approx 4 years where I bought brand new from Lexus of Seattle. I have had all of my services done at Lexus of Seattle and have never had any sort of bad expierence or complaint, brand new from Lexus of Seattle. I have had all of my services done at Lexus of Seattle and have never had any sort of bad expierence or complaint, I have nothing but wonderful things to say about their customer service it is nothing but A+ everytime. Besides just loving my car they are the reason I plan on buying my next vehicle from Lexus of Seattle. Everytime I go into their business all of their staff go above and beyond the standard customer service. More

The reputation for great service was the reason I bought a Lexus in the first place. I bought my car in PDX, and later moved to Seattle. In searching for a dealership in the Seattle area for service I hap a Lexus in the first place. I bought my car in PDX, and later moved to Seattle. In searching for a dealership in the Seattle area for service I happened to wind up working with Cory from Lexus of Seattle and he has kept me a loyal fan ever since. Every aspect of a service appointment is easy and enjoyable, and even though the Seattle location is farther from my house than other dealerships it is worth the extra miles. I will most likely purchase my next vehicle from the Seattle dealership and continue to go there for service, all of which I would credit to Cory. More