Lexus of Seattle

Very comfortable buying experience Roger provided a very comfortable buying experience, working hard towards what we we wanted in our new Lexus. Roger worked hard on finding us the rig Roger provided a very comfortable buying experience, working hard towards what we we wanted in our new Lexus. Roger worked hard on finding us the right car and getting it delivered. More

Nice first time experience buying a Lexus We are first time Lexus owners, and are hoping to be return buyers in the future. Most of the initial interaction with Roger was through phone/text as We are first time Lexus owners, and are hoping to be return buyers in the future. Most of the initial interaction with Roger was through phone/text as I am not a big fan of in person sales, and also wanted to walk in to the dealership with a pre-agreed upon price. The overall negotiation process was pretty simple and painless and the next day afternoon we arrived at the dealership with an appointment. There was some misunderstanding on the agreed upon price, but Roger was quick to resolve and within a couple of hours we were out and driving with our new vehicle. Even after the sale, Roger was very easy to get hold of and was very quick to answer any questions or provide help I needed. I also wanted to take this opportunity to point out Maranda in the Finance dept who was very helpful, but did provide some wrong information on the prepaid maintenance program. I was told that that I had to buy it at the point of sale or finance, which is not true. Based on information from Lexus, it can be purchased any time prior to completing 6,000 miles on the vehicle. In whole, it was a nice experience. More

Great service and good pricing I visited Lexus Bellevue before busing Seattle. Roger and Fedja are great people to work with. They helped me in entire walk through of the vehicle an I visited Lexus Bellevue before busing Seattle. Roger and Fedja are great people to work with. They helped me in entire walk through of the vehicle and financing. I walked in to get an estimate and know the pricing of the Lexus but ended up trading in my canter for very good trade in price and buying the Lexus hybrid. Definitely recommend them for any new Lexus purchase More

Comfortable buying experience Each member of the staff we met was courteous and professional. Their high standards extend to the service department as well: the pre-owned car we p Each member of the staff we met was courteous and professional. Their high standards extend to the service department as well: the pre-owned car we purchased was meticulously detailed. More

Third purchase and continued success. Fedja, Roger and crew were a pleasure to deal with! The experience is always top notch and they work harder to earn my business each time than the oth Fedja, Roger and crew were a pleasure to deal with! The experience is always top notch and they work harder to earn my business each time than the other Seattle area Lexus dealership. More

Good price and excellent service from Roger We went to Lexus of Bellevue before reaching out to Lexus of Seattle. I will say they are both polite and professional. But I prefer Seattle one becau We went to Lexus of Bellevue before reaching out to Lexus of Seattle. I will say they are both polite and professional. But I prefer Seattle one because of good price and service. Roger is nice, gentle and straight hit, didn't spent much time recommending Lexus protection plans, some of which are ridiculous expensive - hundreds of dollars for 3M protection film, imagine that. I think I will go to him the next time I buy a car. However, we did meet some annoying problems during the finance process. First, they failed to contact our bank agent to get vocal confirmation for the loan, because it's late Saturday. We have to go back another day to pick the car. Second they didn't accept bank check, and we had to go to a bank nearby to cashier check. I understand the laws and their rules, but I think this is something the shop can improve to provide better service. Customer first, isn't it? Also a reminder for new residents who don't have US credit score built yet, there may be some difficulties during the finance process, do ask questions in advance to save your time. More

Great Experience for purchase and follow-up My experience with Lexus of Seattle and my sales rep, Roger, was by far the best car purchase experience I've had. From my first visit to test drive, My experience with Lexus of Seattle and my sales rep, Roger, was by far the best car purchase experience I've had. From my first visit to test drive, to my purchase several days later, Roger was attentive and respectful, and I so appreciate his time and attention. He continues to be kind and professional, and he seems a genuinely nice person in addition to being a fantastic sales professional. We also were very impressed with Jennifer in finance who made that a very smooth and easy process. Similarly, Melissa did a great job giving us the full technology run down. They are all skilled at their jobs and Lexus is fortunate to have such great people in their employment. More

Best deal and best customer service! I called the day before I came in and Roger was very helpful on getting the answers I needed so I decided to drive all the way from Tacoma because the I called the day before I came in and Roger was very helpful on getting the answers I needed so I decided to drive all the way from Tacoma because they had what I wanted. Also because he was determined on helping me. So I came into the dealership knowing what I wanted. I was approached by Mirza who was very nice and patient throughout the whole time I was there, him and Roger also worked really hard on getting me a good deal. Very professional staff and I will be recommending them to family and friends. More

Highly Recommend this Dealer We recently leased our third IS from Lexus of Seattle (2017 300 F Sport) and are very pleased with how the entire process went. We have worked with P We recently leased our third IS from Lexus of Seattle (2017 300 F Sport) and are very pleased with how the entire process went. We have worked with Pauline throughout this time and feel she made the process very efficient and painless and we love the car and color :). I would highly recommend Pauline and Lexus of Seattle! More

They matched their reputation. In doing online research on cars and dealerships in our Seattle area, the Lexus RX 350 and Lexus of Seattle consistently rated high. In fact, Lexus of In doing online research on cars and dealerships in our Seattle area, the Lexus RX 350 and Lexus of Seattle consistently rated high. In fact, Lexus of Seattle had the highest customer service ratings and comments than any other dealership in our area. I had numerous phone and text message communications with Christopher prior to going to the dealership. He was very helpful in assisting us to narrow our search of existing inventory. Our experience at the dealership with Christopher, Maranda and Melissa was outstanding during our learning and purchasing process. We were extremely pleased with our customer service and the total ambience of the dealership. We would highly recommend Lexus of 'Seattle for your next purchase. More