Lexus of Seattle

Horrible sales department This review is strictly regarding the sales department. The service department is stellar. Our sales person tried pressure sales tactics and was ju This review is strictly regarding the sales department. The service department is stellar. Our sales person tried pressure sales tactics and was just rude about our wanting to think about the purchase until the next day. He made us wait extra-long until the dealership was actually closing then then tried to force a decision. He complained when we said we needed to wait until the next day to decide if we were going to purchase because he had come in on his day off. All the paperwork he could have done the previous day to help us make a decision and save time when I had come in for an assessment for a trade-in he did NOT do until we were sitting there in the office. In addition, he and the office had lost my vehicle registration the previous day and shrugged their shoulders about it and I was forced to drive without it until the next day when they happened to find it. When I complained to the sales manager he promised things would be addressed with this particular sales person, but clearly nothing was said because this person kept hounding us with emails and calls when we said we did not want the car. This was ridiculous and not what I was expecting after my husband and I had been bringing our cars to them for service for 4 years. More

Great Customer Service Had a great purchasing experience at Lexus of Seattle. Purchased a 2007 IS250 that I am very happy with. Roger Borrego was very kind and courteous and Had a great purchasing experience at Lexus of Seattle. Purchased a 2007 IS250 that I am very happy with. Roger Borrego was very kind and courteous and made the process easy. More

Amazing purchase experience Great sales experience as we had done our research and were ready to purchase. We negotiated all sales terms via text, email and phone, and all the pa Great sales experience as we had done our research and were ready to purchase. We negotiated all sales terms via text, email and phone, and all the paperwork was ready for us to take possession on a Saturday because who wants to spend all day in a car dealership?! We’ve purchased a Chrysler, Honda, BMW and now a Lexus and overall our buying experience with Lexus was slightly better than BMW of Seattle! Keep it up Lexus of Seattle! More

Excellence throughout I have usually bought a new car every 5 years, and I have to say this experience was the best I have ever had thanks to Roger Borrego and everyone I c I have usually bought a new car every 5 years, and I have to say this experience was the best I have ever had thanks to Roger Borrego and everyone I came into contact with, especially Vi and Dan. I feel Roger was professional, considerate, and honest. He made what is usually an extremely stressful process actually pleasant and “seamless”. He took the time to really listen to me and, as a result, we found exactly what I was looking for, and more! I would definitely recommend Roger and Lexus of Seattle to anyone looking for their new dream car, like I found. Marji McCormick' More

New Car Purchase This is our second purchase at this dealership. My wife and I had a very pleasant experience discussing and closing on a new car purchase. Roger was This is our second purchase at this dealership. My wife and I had a very pleasant experience discussing and closing on a new car purchase. Roger was very helpful and solicitous of our considerations. Melissa gave a very thorough familiarization with the many technical issues on the new car. A great buying experience at the dealership conducted by very professional staff. More

Wonderful Experience Buying a car at Lexus of Seattle in Lynnwood was as easy as it could possibly be. Roger, and the rest of the staff, couldn't have been more helpful o Buying a car at Lexus of Seattle in Lynnwood was as easy as it could possibly be. Roger, and the rest of the staff, couldn't have been more helpful or attentive. If you are looking for a new or used car, be sure to check out Lexus of Lynnwood, we recommend them highly! More

Friendly and straightforward salesman people! Roger made my expereice at Lexus of Seattle easy and straightforward! I was able to drive off the lot in the exact car I was looking for. I would defi Roger made my expereice at Lexus of Seattle easy and straightforward! I was able to drive off the lot in the exact car I was looking for. I would definitely buy from him again. The dealership also had great customer service, and everyone was very friendly. More

Roger B and car purchase made simple Roger was great to work with - he was straightforward , patient and knowledgeable. We could not be happier with our purchase and he made the proces Roger was great to work with - he was straightforward , patient and knowledgeable. We could not be happier with our purchase and he made the process hassle free! More

Buying our 5th Lexus We came in late to test drive a ES350. We were leaving town the next day. Roger made the purchase easy. They kept the car over the weekend to fix a sm We came in late to test drive a ES350. We were leaving town the next day. Roger made the purchase easy. They kept the car over the weekend to fix a small issue. They went above and beyond taking care of another issue (failed window tint) that we weren’t even aware of. This purchase was our 2nd with a roger. Jon in Service is also top notch and a true professional. More

Great experience Had a lovely experience with Lexus of Lynnwood. Roger in particular was really helpful with finding us the right car with our desired specs at the rig Had a lovely experience with Lexus of Lynnwood. Roger in particular was really helpful with finding us the right car with our desired specs at the right price. Would go here again for our next car. More