Lexus of Seattle

The Worst Buying Experience of My Life I am new to Washington State. The dealership was aware that we were moving to WA and they had four months from the time the car was ordered to when i I am new to Washington State. The dealership was aware that we were moving to WA and they had four months from the time the car was ordered to when it arrived to explain to me the vagaries of title law in this state. Having titled cars in Oregon and California I had no idea and was not informed how the titling requirements would be different or the particulars of the information that would be required. When the car arrived it was hurry hurry come and give us your check. When I discovered what the method of fulfilling state requirements was going to be I was extremely uncomfortable with divulging my private legal affairs to a bunch of car salesmen. However in order to get it over with I was pressured into going along with it. I feel my privacy has been violated. I should have insisted on taking the time to discuss the matter with my attorney and come up with an alternate method that would give the state what they require for titling while not make my private legal documents an open book for car salesmen to read and copy. As a part of this nightmare, a business manager said he hoped I did not feel this circumstance was directed at me personally. This was a backhanded way of attempting to delegitimize my concerns and at the same time letting me know he saw me as a member of a 'protected group' with a chip on her shoulder. Our 'salesman' said all these legal documents are essentially the same. Knowing how important language is in the law, I found this to be a shocking statement. The president of the dealership asked how they could improve my experience. It is really hard to know where to begin. I suggest they inform buyers ahead of time what the titling requirements are in this state so that if necessary the customer can make arrangements with their attorneys so that their privacy is protected. I would also remind him that the customer is always right, because I can walk away without buying anything. This is what I intend to do with any future car purchases. More

Sales experience at Lexus of Seattle This is our third Lexus that we've purchased from Lexus of Seattle. They must be doing something right! Bano did a great job of explaining the featu This is our third Lexus that we've purchased from Lexus of Seattle. They must be doing something right! Bano did a great job of explaining the features. More

Very good service from Roger B Great service from start to finish, helped determine our needs and found a great car for us, would recommend. We had a great experience and felt very Great service from start to finish, helped determine our needs and found a great car for us, would recommend. We had a great experience and felt very happy with the information and care provided to us. More

Roger is the Man! Roger provided excellent customer service. He was cordial and his professionalism impressed me. I will aks for him next time I am at Lexus of Seattle Roger provided excellent customer service. He was cordial and his professionalism impressed me. I will aks for him next time I am at Lexus of Seattle. Way to go, Roger More

Sold ! Roger Borrego is his name and he won my business. Part of my great experience was the car I found. I'll always remember the customer service I receiv Roger Borrego is his name and he won my business. Part of my great experience was the car I found. I'll always remember the customer service I received from Roger. It was short and sweet without any pressure to buy. Very informative and a really stress free buying experience. The car was showroom ready on the day and time we agreed upon and off I drove. Thank you Roger! More

Roger B. Roger was very personable, and overall pleasant to work with. Felt like a friend from the beginning. Treated my wife and son very kind too. Roger was very personable, and overall pleasant to work with. Felt like a friend from the beginning. Treated my wife and son very kind too. More

Fantastic buying experience, all around! Where do I start! From the thoughtful engagement in Service with Jim Matson to the expert guidance through the Sales process with Roger Borrego and th Where do I start! From the thoughtful engagement in Service with Jim Matson to the expert guidance through the Sales process with Roger Borrego and the eventual seemless closing with Vi Pham in Finance - this entire experience was wonderful. It is exactly what one would expect when dealing with Lexus of Seattle. I came into the dealership with a Lexus GS300 and walked away with a Lexus RX350 and could not be happier. If you are seeking to purchase a car in this segment, stop by Lexus of SEATTLE and ask for Roger Borrego! More

Roger Rocks! I was searching for a car for 3 months and I explored all makes. Since 2001 I have only owned a Lexus, and every time I visited a different car maker I was searching for a car for 3 months and I explored all makes. Since 2001 I have only owned a Lexus, and every time I visited a different car maker I kept revisiting th same question; “once this car hits 30,000 miles am I going to be able to afford to maintain it?”. Each time I came to the same conclusion, my best bet was sticking with Lexus! Roger was extremely helpful, low pressure and knowledgeable — most importantly, he was patient. Every time the model with the options I wanted came in a stock Roger would send me a text or email to let me know. Finally, I decided to make the purchase and I am so happy I did. I highly recommend working with Roger for all of your future car purchases. More

Good buying experience with Andy Hu. Andy Hu is very helpful to provide valuable suggestions. He is very patient to answer all our questions. He also helped us an unexpected thing . One Andy Hu is very helpful to provide valuable suggestions. He is very patient to answer all our questions. He also helped us an unexpected thing . One of my tire was flat for unknown reason in lynnwood Lexus dealership parking lot. He helped us to fix it during the process of buying car. He also sent us to the nearest bank to get the casher check. Before we went to his office, he kept touching with us and adjusted our appointment to a convenient time. Most important, He gave us a good deal. He is a very friendly and interested hard worker. More

Pleasant buying experience From sales to financing it was a smooth process. Angie in financing was also great. Thank you all so much. We are very pleased with our car and t From sales to financing it was a smooth process. Angie in financing was also great. Thank you all so much. We are very pleased with our car and this dearlership. More