Lexus of Seattle

Kevin Hansen was an excellent sales rep - friendly and good sense of humor, knowledgeable, respectful, and patient (I visited 3 times to get information, test drive, compare and be sure about my decision) good sense of humor, knowledgeable, respectful, and patient (I visited 3 times to get information, test drive, compare and be sure about my decision). Kevin H was recommended by Kevin Murphy, whom I've known for a number of years in the service department. Kevin M was a fantastic service consultant before he started managing service, always made me feel welcome and I appreciate that Kevin M knew me well enough to match me up with Kevin H who continued with the welcoming and friendly tradition I feel at Lexus of Seattle. Patrick Conklin was also a delight to work with on financing and setting up my lease. Like the Kevins, his good sense of humor and friendliness was appreciated, especially at the very end of finalizing the sale and lease. An overall great experience! More

Lexus of Seattle was truly a breath of fresh air after having visited other Lexus dealerships in the state. The experience was phenomenal from the moment we stepped into the showroom—the best part was the having visited other Lexus dealerships in the state. The experience was phenomenal from the moment we stepped into the showroom—the best part was the people. Luck, our Sales Advisor, was informed, honest, caring, patient, and very flexible. When we walked in, we thought we would have to place a deposit to wait for the model we wanted to be allocated to Lexus of Seattle. Luck explained the benefits of buying a model from the lot and helped us with an unexpected trade-in to get a great deal on our new Lexus! We are very pleased with our Sales Advisor and Lexus of Seattle! More

Had an excellent experience buying a used car here. I liked the thoroughness of data related to the car that was provided to me (carfax, monroney label, auto check and more), the pre sale services perf I liked the thoroughness of data related to the car that was provided to me (carfax, monroney label, auto check and more), the pre sale services performed and report, the very reasonable pricing, and overall courtesy of the staff. All these things went a long way to build trust about how these guys do business and made it easy to commit to the purchase. More

After years of service with my Lexus ES 2012, their Service Advisor Jim Matson excelled beyond measure. Service Advisor Jim Matson excelled beyond measure. More

Everything about Lexus from management, service are a 10 star rating! We would recommend your next car be a Lexus! star rating! We would recommend your next car be a Lexus! More

Lexus makes the car buying experience easy. I wanted to test drive vice having a vehicle just delivered to my door. Lexus gives you the entire experience! I wanted to test drive vice having a vehicle just delivered to my door. Lexus gives you the entire experience! More

We did not have our checkbook with us, and could not get ahold of the bank as it was a weekend. Mark, our salesman, came and met us at our son's soccer game in Bothell (at least 25-minute drive for him) to ahold of the bank as it was a weekend. Mark, our salesman, came and met us at our son's soccer game in Bothell (at least 25-minute drive for him) to pick up the check from us. We were able to drive the car home without having paid the check first. In addition, we were able to get to the soccer game on time. This saved us a lot of driving and extra trips! Thank you, Mark! More

Your staff communication and service is excellent. Molli did a great job (again) of giving an estimated time for completion, keeping me updated, etc. The waiting area is well appointed and enables me Molli did a great job (again) of giving an estimated time for completion, keeping me updated, etc. The waiting area is well appointed and enables me to bring my vehicles in anytime during the day as I can continue to work remotely if needed. The addition of a video walk-around by your technician, and it getting to me so quickly is an incredible feature -- gives me the option of scheduling for more service, or getting additional services done even before I check out. The option of a loaner car is nice to have in case the repair will take much longer than expected, more time is needed to wait for parts, or more extensive repair work will be needed. This is my second Lexus bought at this dealer and with the addition of a first class service center being second to none, I will likely continue to shop here for my next Lexus and next needed specialty service. More

When I arrived to drop my car off, some guy asked my name and appt time and then sent me over to another guy to check me in. Off-putting as the first guy didn't appear to be doing anything in the first place and appt time and then sent me over to another guy to check me in. Off-putting as the first guy didn't appear to be doing anything in the first place. I received the service video and suggested maintenance, one of which is draining the sunroof area due to water. My car doesn't have a sunroof, so either the tech or service tech lead (?) were not paying attention or thought I wasn't paying attention to approve anything. This isn't the first time it has happened and I wrote the first time off as a miss-click. Overall, I will use whatever maintenance vouchers I have, and then go elsewhere as it's clear I'm not valued as a customer after I purchased my car. More