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Lexus of Seattle
Lynnwood, WA
420 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 420 reviews
October 19, 2024
I bring my car to the Lexus dealership because I expect to be told the truth and not be tricked into changing parts that don’t need to be replaced. The service tech wrote a recommendation for me to change to be told the truth and not be tricked into changing parts that don’t need to be replaced. The service tech wrote a recommendation for me to change the battery in my car at a cost of over $300. This was a recommendation made without even bothering to look at the battery. I had personally changed the battery out myself last year, which is why I knew that it was not in need of replacement. How many other parts have I been told that I need to change or replace, how many other parts will I be told I need to change or replace without bothering to even look at them first? This simple act has impacted my trust in this dealership. More
by Ravin
Employees Worked With
Kevin Murphy
October 12, 2024
Lexus makes the car buying experience easy. I wanted to test drive vice having a vehicle just delivered to my door. Lexus gives you the entire experience! I wanted to test drive vice having a vehicle just delivered to my door. Lexus gives you the entire experience! More
by sharee.norton
Employees Worked With
Mirza Memic
September 17, 2024
We did not have our checkbook with us, and could not get ahold of the bank as it was a weekend. Mark, our salesman, came and met us at our son's soccer game in Bothell (at least 25-minute drive for him) to ahold of the bank as it was a weekend. Mark, our salesman, came and met us at our son's soccer game in Bothell (at least 25-minute drive for him) to pick up the check from us. We were able to drive the car home without having paid the check first. In addition, we were able to get to the soccer game on time. This saved us a lot of driving and extra trips! Thank you, Mark! More
by afranke
Employees Worked With
Mark
September 13, 2024
Your staff communication and service is excellent. Molli did a great job (again) of giving an estimated time for completion, keeping me updated, etc. The waiting area is well appointed and enables me Molli did a great job (again) of giving an estimated time for completion, keeping me updated, etc. The waiting area is well appointed and enables me to bring my vehicles in anytime during the day as I can continue to work remotely if needed. The addition of a video walk-around by your technician, and it getting to me so quickly is an incredible feature -- gives me the option of scheduling for more service, or getting additional services done even before I check out. The option of a loaner car is nice to have in case the repair will take much longer than expected, more time is needed to wait for parts, or more extensive repair work will be needed. This is my second Lexus bought at this dealer and with the addition of a first class service center being second to none, I will likely continue to shop here for my next Lexus and next needed specialty service. More
by PMO
Employees Worked With
Molli Lamb
August 13, 2024
When I arrived to drop my car off, some guy asked my name and appt time and then sent me over to another guy to check me in. Off-putting as the first guy didn't appear to be doing anything in the first place and appt time and then sent me over to another guy to check me in. Off-putting as the first guy didn't appear to be doing anything in the first place. I received the service video and suggested maintenance, one of which is draining the sunroof area due to water. My car doesn't have a sunroof, so either the tech or service tech lead (?) were not paying attention or thought I wasn't paying attention to approve anything. This isn't the first time it has happened and I wrote the first time off as a miss-click. Overall, I will use whatever maintenance vouchers I have, and then go elsewhere as it's clear I'm not valued as a customer after I purchased my car. More
by ngatmen
Employees Worked With
Kevin Murphy
August 12, 2024
Chris Alder was very friendly and helpful. Got me an appointment in less than 24hrs. All my service was done same day. Lexus of Seattle always goes above and beyond! Got me an appointment in less than 24hrs. All my service was done same day. Lexus of Seattle always goes above and beyond! More
by lockali
Employees Worked With
Chris Alder
May 11, 2024
I live in New Hampshire, 3000+ miles away from Lexus of Seattle, and recently bought a new LC500. Long distance purchases can be very stressful but my salesman, Luck Anand, was outstanding. He was very pro Seattle, and recently bought a new LC500. Long distance purchases can be very stressful but my salesman, Luck Anand, was outstanding. He was very professional, polite, timely and eager to please. The accounting department was prompt getting the paperwork to me and I couldn't be happier. The whole staff is superb! It's a TEN and GOLD STAR from me. More
by m.audley
Employees Worked With
Luck Anand
April 25, 2024
I had an excellent experience buying a car from this dealership. Earl was the salesman and he was very helpful finding the car we wanted. He was also straight forward on the price. Patrick was the fi dealership. Earl was the salesman and he was very helpful finding the car we wanted. He was also straight forward on the price. Patrick was the finance officer and he was also very straight forward. One of the best automobile purchasing experiences I have had. I would definitely recommend this dealership. More
by farmerjohn101
Employees Worked With
Earl
