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Lexus of Santa Fe

Santa Fe, NM

Overview
Employees
Reviews
4.9
649 Reviews
Lexus of Santa Fe in Santa Fe, NM, also serving Espanola, NM and Los Alamos, NM is proud to be an automotive leader in our area. Since opening our doors, Lexus of Santa Fe has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
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6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 649 reviews

October 27, 2023

Service Rep Brandon was excellent, estimate for time and cost was spot on, will return for any services in the future. More

by JUMPGATEK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon G
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Nov 01, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that your service representative, Brandon, provided you with excellent service and that the estimate for time and cost was accurate. Knowing that you'll return for future services is a testament to the quality of your experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Turnover seems high. It’s hard to develop a trust relationship when the person keeps changing. I hope Ronald stays around! More

by becsmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald in Service dept……Excellent: communication was clear and timely: discussion re: service was excellent
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Nov 01, 2023 -

Lexus of Santa Fe responded

It can indeed be challenging to build a trusting relationship when high turnover and different individuals are assisting you. Understandably, you'd prefer a consistent point of contact. You can always request a specific advisor if you would like. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

Took my car in for the 20k mile service this morning. Went well, as always! More

by Janellehaught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I worked with Ronald. Great guy!
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Oct 24, 2023 -

Lexus of Santa Fe responded

We are pleased to hear that your 20k mile service went well, and it's great to know that you've had consistently positive experiences with your car service. Regular maintenance is essential for keeping your vehicle in good condition, and it's even better when the service goes smoothly. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Excellent service, comfortable waiting lounge, knowledgeable staff, fair pricing, convenient scheduling, Ron is the best! More

by altarego13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Ayala
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Oct 21, 2023 -

Lexus of Santa Fe responded

It sounds like you had a fantastic experience with the service you received, including the comfortable waiting lounge, knowledgeable staff, fair pricing, and convenient scheduling. It's great to hear that Ron played a significant role in your positive experience. Excellent customer service can make a significant difference. We appreciate your business and look forward to assisting you in the future.

Oct 21, 2023 -

altarego13 responded

That’s why I’m a loyal Lexus owner!

October 18, 2023

I would like to give a huge thank you and shout out to Mr. jarvis Newman. Vincent Mora, Adrian Nevarez, and lastly Janessa Trujillo. They all made our experience phenomenal. They got us into the car we wa More

by Nathaniel.everitt81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarvis Newman
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Oct 20, 2023 -

Lexus of Santa Fe responded

Thank you for expressing your gratitude and giving a shout-out to Jarvis, Vincent, Adrian, and Janessa for making your car-buying experience phenomenal. It's great to hear that they helped you get the car you wanted in a quick and efficient manner. Your recommendation will surely be valuable to others in the market for a new vehicle. Enjoy your new car!

October 16, 2023

James Newman, thanks for making buying a car from Lexus an excellent experience. Thanks again for the smooth transaction. More

by Catherine McCreary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarvis Newman
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Oct 17, 2023 -

Lexus of Santa Fe responded

We're delighted to hear that James helped make your car-buying experience with Lexus an excellent one. Your satisfaction and the smooth transaction are important to us, and we're here to assist you anytime you have more needs or questions. Thank you for choosing us, and thanks again for your positive feedback!

October 14, 2023

Brandon did an excellent job explaining what would be done. He was very courteous and called as soon as my car was ready More

by Mary Lillian Maestas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Lexus of Santa Fe responded

We're pleased to hear that Brandon did an excellent job explaining the service and that he was courteous. Timely communication is crucial, and it's great to know that he called you as soon as your car was ready. Your satisfaction and the quality of our service are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us!

October 12, 2023

Thanks for the excellent service and on top of that they did an excellent job washing my car More

by Thom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2023 -

Lexus of Santa Fe responded

You're very welcome! It's great to hear that you received excellent service and that we went the extra mile by doing an excellent job washing your car. Thanks for sharing your positive experience!

October 12, 2023

They have been servicing my Lexus for years. Excellent service. They always manage to resolve whatever the issue is and get me going safely again in my vehicle. More

by Nike693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
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Oct 14, 2023 -

Lexus of Santa Fe responded

It's wonderful to hear that you've been relying on them to service your Lexus for years and that we consistently provide excellent service. Our ability to resolve issues and ensure your safety on the road is a testament to our dedication to customer satisfaction. Thanks for expressing your loyalty and satisfaction!

October 11, 2023

Very professional, trustworthy and pleasant. I always have a great experience with the service department there. More

by mazzlev46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Oct 13, 2023 -

Lexus of Santa Fe responded

We appreciate your feedback! It's wonderful to hear that you find our service department very professional, trustworthy, and pleasant. Your satisfaction is important to us, and we're dedicated to providing you with a great experience every time. Thank you for choosing us!

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