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Lexus of Santa Fe

Santa Fe, NM

Overview
Employees
Reviews
4.9
636 Reviews
Lexus of Santa Fe in Santa Fe, NM, also serving Espanola, NM and Los Alamos, NM is proud to be an automotive leader in our area. Since opening our doors, Lexus of Santa Fe has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
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6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 636 reviews

November 13, 2023

Lexus of Santa Fe has an amazing team. From the moment you walk in to the time you leave, you are treated with the best customer service and kindness. Jarvis, Finance Director is amazing a More

by gennajb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris J Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarvis Newman, Finance Director, Josh Welch, GM and Vincent Mora, General Sales Manager
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Nov 15, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear about your amazing experience at Lexus of Santa Fe! From the moment you walked in, the team made sure to provide top-notch customer service and kindness. It's impressive that Jarvis, the Finance Director, took the time to ensure your understanding of the paperwork while maintaining a friendly approach. Chris' dedication to follow-ups and excellent service in sales left a lasting impression. Having a great rapport with Josh, the GM, and Vincent, the General Sales Manager, adds to the overall positive experience. Congratulations on your new vehicle!

November 11, 2023

I had a last minute problem with my car and multiple people worked together and jumped through major hoops to almost immediately get me back on the road. These guys are the absolute best!!! More

by sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Lexus of Santa Fe responded

It's wonderful to hear that the team at Lexus of Santa Fe went above and beyond to address a last-minute problem with your car and worked together to get you back on the road almost immediately. Our dedication and effort are certainly commendable. Thank you for taking the time to share your positive feedback.

November 06, 2023

Excellent, all around care. They get service right down to even the smallest detail - which is essential. Safety matters! competitive pricing. More

by teretereba
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 08, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

I found the service department attentive and prompt. The service needed was explained clearly and was given options on how best to proceed! Thank you, Andres! More

by samestrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres
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Nov 04, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Andres provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Thank you ,good service, thank you good service, thank You good service, thank you goodbye More

by steverrobinson1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 02, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

They give me the best service! JARVIS GOT ME THE BEST DEAL POSSIBLE THANK YOU JARVIS More

by LERMAMATAFELIPE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris J Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JARVIS
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Nov 01, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that you received the best service and that Jarvis helped you get the best deal possible! Great customer service and assistance can truly make a difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future. Congratulations on your new vehicle!

October 28, 2023

Great customer service and support! Staff is always friendly and willing to answer any questions ! More

by mellopez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Oct 31, 2023 -

Lexus of Santa Fe responded

It's wonderful to hear that you consistently receive great customer service and support, with a friendly staff always willing to answer any questions you have. Exceptional service and a welcoming atmosphere can make the experience much more pleasant. Your feedback is appreciated.

October 27, 2023

Service Rep Brandon was excellent, estimate for time and cost was spot on, will return for any services in the future. More

by JUMPGATEK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon G
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Nov 01, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that your service representative, Brandon, provided you with excellent service and that the estimate for time and cost was accurate. Knowing that you'll return for future services is a testament to the quality of your experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Turnover seems high. It’s hard to develop a trust relationship when the person keeps changing. I hope Ronald stays around! More

by becsmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald in Service dept……Excellent: communication was clear and timely: discussion re: service was excellent
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Nov 01, 2023 -

Lexus of Santa Fe responded

It can indeed be challenging to build a trusting relationship when high turnover and different individuals are assisting you. Understandably, you'd prefer a consistent point of contact. You can always request a specific advisor if you would like. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

Took my car in for the 20k mile service this morning. Went well, as always! More

by Janellehaught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I worked with Ronald. Great guy!
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Oct 24, 2023 -

Lexus of Santa Fe responded

We are pleased to hear that your 20k mile service went well, and it's great to know that you've had consistently positive experiences with your car service. Regular maintenance is essential for keeping your vehicle in good condition, and it's even better when the service goes smoothly. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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