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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,827 Reviews

1,827 Reviews of Lexus of Sacramento - Service Center

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May 03, 2024

I can’t say anything but their costumer service and service workmanship are excellent, I am very satisfied for all services that was done on my car. More

by Superboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
May 03, 2024 -

Lexus of Sacramento responded

We're so glad to know you had an excellent experience with our customer service and workmanship at Lexus of Sacramento. Thanks for trusting us with your car, we appreciate the positive feedback!

May 03, 2024

If I can give this place 1000 stars, I would best customer service ever! Been coming to this place for over 20 years I always feel well taken care of. More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vu moua
May 03, 2024 -

Lexus of Sacramento responded

1000 stars - that's high praise indeed! We're delighted to know you've been with us at Lexus of Sacramento for over two decades and continue to enjoy our service. Here's to many more years together!

May 02, 2024

Christina, who took care of me when I brought my Lexus in for a sem-yearly maintenance appt. was the best. She was very clear about what needed to be done, very friendly and made the visit so comfortable for More

by jackking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words for Christina, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

May 02, 2024

Great communication, updates on progress and flexibilty with my schedule. Appreciate the loaner car also. More

by KDADDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

May 02, 2024

Everyone was/is very accommodating, service and information shared was great. Just a bit confused when didn’t see my rep I didn’t know where to go as didn’t look like a check in counter…counter w More

by SSTIGER750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do t recall
May 02, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

May 02, 2024

They did an awesome job. Very professional helpful and respectful. Highly recommended. Thank you very much. More

by mimi_mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
May 03, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a positive experience with us at Lexus of Sacramento! Your recommendation means the world to our team. Thank you for your kind words and support!

May 01, 2024

Nick has always been outstanding whenever I bring my car in for service much appreciated More

by myshelt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lexus of Sacramento responded

It's great to hear that Nick continues to take excellent care of your vehicle! Thank you for being a loyal Lexus of Sacramento customer.

May 01, 2024

Very efficient, Nick very friendly as well. Timely service with offering loaner as well. Appreciate it. More

by JDELFENDAHL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with Nick and the rest of our team at Lexus of Sacramento. We always aim for efficiency and friendliness!

May 01, 2024

Very efficient service, return car in impeccable condition. Comfortable waiting room with variety of beverages while you wait. More

by KELLY443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of employees name.
May 02, 2024 -

Lexus of Sacramento responded

Kelly, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

May 01, 2024

Very great service. Personal were well informed and things were done when promised. I would recommend this dealer ship to all my friends. More

by NEIGHBOURSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mustafa Rashid
May 02, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

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