Lexus of Sacramento - Service Center

Gustavo and service team are responsive. Provided excellent service and loaner vehicle for major service on my personal vehicle. Provided excellent service and loaner vehicle for major service on my personal vehicle. More

Responsible service. Customer-focused re communication, facilities, and transportation options when getting your car serviced. Customer-focused re communication, facilities, and transportation options when getting your car serviced. More

Christine was very professional and very concerned about our waiting time she kept us on the time frame of being there. The visit was pleasant thank you Lexus of Sacramento our waiting time she kept us on the time frame of being there. The visit was pleasant thank you Lexus of Sacramento More

Excellent service. Very thourough. Explained priorities repaies of what needed to be done.Friendly. Love the car wash and personal service. Very thourough. Explained priorities repaies of what needed to be done.Friendly. Love the car wash and personal service. More

I had a service appointment with this dealership and I have a full service coverage with Lexus of Sacramento. The day of appointment, at 9:17, appointment for 9:30, I am early to my appointment, Brandon w have a full service coverage with Lexus of Sacramento. The day of appointment, at 9:17, appointment for 9:30, I am early to my appointment, Brandon was the advisor. He was so rude and disrespectful, I felt like I was being targeted. He refused to provide me a loaner, and stated my service is only 45 min to 3 hours long and he will get me a Uber. On the day I set up an appointment I made sure I was given a loaner because I had other appointments to handle and I won't be left without a car. He told me that rules have changed and you won't be given a loaner. Alright so now I am frustrated and looking for a way to change my days plans, he tell me I have a Lyft arranged to drop you to wherever u want to go, just stay outside. I walked outside expecting that the Lyft will be there in 10 or less mins. After 10 mins I walk inside and he hasn't even booked the ride. At 1:30 pm I receive a call from him that the car is ready to be picked up. I didn't bother to ask him for a ride and had my friend drop me off. When I arrive to pick up my car, my car wasn't even done at 2:30 pm. I had to ask Brandon to fulfill the company promise, and he didn't bother to go take a look if the car was even ready. I left there at around 2:53 pm with a very nice note on my dashboard reminding me that a loaner can only be given if the service is more than 3 hours long. Hey I have been a customer long enough to know what I paid for. This advisor is very racist and he think he can disrespect women and specially people of color. This is how I was feeling the day I went to have my services rendered here at Lexus of Sacramento. I hope no one feels like this and I hope no one gets this advisor. My whole day plan was messed up just to accommodate a customer service rep at Lexus of Sacramento. Later I spoke to Russ the supervisor, at Lexus of Sacramento and according to him there is no such rules that has changed. More

As always Mike did a great job servicing my car with the best customer service and price! best customer service and price! More

The Lexus maintenance service was on time. They were friendly and overall very very good They were friendly and overall very very good More

V was very professional and knowledgeable regarding the service required for my car. I would highly recommend him to others. service required for my car. I would highly recommend him to others. More

Excellent customer service and quality workmanship! What more can you say from this dealership, the best! What more can you say from this dealership, the best! More

Always outstanding service and I would like to thank Nick Cruse for his effort in expediting the service on my vehicle on time like he said it would be ready. I have known Nick for more than 10 years and he Cruse for his effort in expediting the service on my vehicle on time like he said it would be ready. I have known Nick for more than 10 years and he has always treated me with great respect every time I bring my Lexus in for service or other problems. I have never heard anyone say anything bad about Nick Cruse. He is a great person and he is the reason I will always bring my Lexus to Sacramento Lexus for service and other problems. Promote Nick Curse, he deserves it.. James Wood More