Lexus of Sacramento - Service Center

12/05/2022 . I went to dealership for oil change. I was waited for one and a half hour. When I get my car they they didn’t change. The sticker for next appointmen I went to dealership for oil change. I was waited for one and a half hour. When I get my car they they didn’t change. The sticker for next appointment. It was my third time I go for the oil change always when I am going to this dealership no good customer service . I think the the manager take it serious. Honestly I don’t want to go next time for oil change in this dealership. They just ignore the customer no good customer service. More

Mike Huttleston is now and always has been a most thorough and efficient Service Consultant. I always seek out his schedule. thorough and efficient Service Consultant. I always seek out his schedule. More

Smooth and seamless customer service as usual when I visit the dealership. Christina is awesome! visit the dealership. Christina is awesome! More

The associate was very negative. I asked her about buying a new car. And she replied:”Is not a good time to buy a new car. They’re very expensive.” After I did pay for the repairs I I asked her about buying a new car. And she replied:”Is not a good time to buy a new car. They’re very expensive.” After I did pay for the repairs I had to wait for over ten minutes outside. I need to find a new dealer or buy a different car. Maybe she is overworked. More

Very satisfied with the service performed. Have received excellent service at this dealership for many many years. Christina was responsive and very helpful. The only concern I have is looking Have received excellent service at this dealership for many many years. Christina was responsive and very helpful. The only concern I have is looking at my finished paperwork, the service technician wrote the "engine battery failed load testing" and did not provide recommendation to replace or continue using as is. Is there immanent danger of total failure and is it safe to go on trip with this battery? More

Excellent service. Nick was very helpful and understanding. I had a great experience as usual. Nick was very helpful and understanding. I had a great experience as usual. More

Mike Huttelston is the most helpful service advisor we have ever dealt with. Service department always does excellent work. have ever dealt with. Service department always does excellent work. More

Needed a smog test and Tracey and Kevin were very accommodating. Highly recommend this establishment for service needs. accommodating. Highly recommend this establishment for service needs. More

Eric is a polite professional young man. I enjoyed working with him, he is cheerful & knowledgable. The dealership is nicely remodeled & well maintained. I enjoyed working with him, he is cheerful & knowledgable. The dealership is nicely remodeled & well maintained. More

My wife and I appreciated the friendliness of Mike and his assistants. The fellow who assisted us with the navigation was very helpful.. The facilities while we were waiting we’re very accessible. The ch his assistants. The fellow who assisted us with the navigation was very helpful.. The facilities while we were waiting we’re very accessible. The chairs were very comfortable and nice to have …the coffee, latte and snacks and restrooms were readily available and so much appreciated! More