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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

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July 04, 2023

Beautiful dealership experience is always the best was disappointed that my new windshield was shipped and defective and will take two weeks for another new one I guess not the dealerships problem More

by JERRY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 05, 2023 -

Lexus of Sacramento responded

Jerry, thank you for the review! We appreciate your understanding regarding the windshield issue. Our team will work hard to get a new one installed as soon as possible. We hope to continue earning your business at Lexus of Sacramento!

June 27, 2023

Great customer service. Prompt, courteous attention to the needs of clients. Will provide a loaner car if service is more than routine maintenance. More

by Aunbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Lexus of Sacramento responded

Thank you for the review! We appreciate the kind feedback and hope to see you back at Lexus of Sacramento!

June 24, 2023

Great service, respect customer, a lot better than Fremont dealer. Thank you so much, Eric!!! More

by Fnguyen
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
ERIC Pantoja
Jun 26, 2023 -

Lexus of Sacramento responded

Thank you for the review! We appreciate the kind feedback about Eric and hope to see you again at Lexus of Sacramento. Safe travels!

June 19, 2023

Great service at the Sacramento Lexus dealership very cooperative working with you i appreciate that kind of service... thank you Christina More

by Wendy Nolen William Nolen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Lexus of Sacramento responded

Wendy, thank you so much for reviewing Lexus of Sacramento! We appreciate your shoutout to Christina and your wonderful feedback!

June 16, 2023

The service I received was perfect. The lady who assisted me was very nice and professional, and I appreciated her help. The quality of work on my car was excellent and I am very satisf More

by xpan1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Lexus of Sacramento responded

We're so glad to hear that you had a perfect experience at Lexus of Sacramento! Our team strives to provide excellent service, so this feedback makes our day. Thank you for recommending us. We truly appreciate it!

June 09, 2023

The experience is very satisfied with service adviser, Mr. MOUA. He is very professional, helpful.. I definitely would like to have him be the service adviser whenever my car needs services. Thanks to him More

by carolyn.geng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V MOUA
Jun 09, 2023 -

Lexus of Sacramento responded

We are so pleased to hear that our team provided professional and helpful service during your visit to Lexus of Sacramento, Carolyn! Thank you for taking the time to share your feedback and commendation. Our team looks forward to assisting you with any future service needs you may have!

June 05, 2023

My experience with Lexus of Sacramento has been excellent thus far. Eric has been my point of contact since the purchase of my certified pre-owned Lexus and he has been great to work with. I would recommend More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 05, 2023 -

Lexus of Sacramento responded

We're happy to hear that Eric helped ensure a great experience for you at Lexus of Sacramento! Thank you for taking the time to leave us a positive review and for recommending our dealership to others. We appreciate your business!

June 01, 2023

Efficient and professional. Clear and concise information re what’s happening with our car and the price is reasonable. Nice that they was the car too! More

by Geomarsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
Jun 01, 2023 -

Lexus of Sacramento responded

It's wonderful to read how efficient and professional our team was during your visit! Thank you for taking the time to leave a review about your experience with Lexus of Sacramento. We hope you continue to enjoy your vehicle and look forward to seeing you in the future!

June 01, 2023

Great customer services. Service Advisor is very kind and helpful always inform me of coming status of my car. I’m very happy with it. More

by Josephine 8828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
Jun 01, 2023 -

Lexus of Sacramento responded

We are thrilled to know that you received great service and that our Service Advisor was kind and helpful during your visit. Thank you for taking the time to share your positive experience with us at Lexus of Sacramento!

June 01, 2023

My service advisor V was excellent! He listened to me needs and took care of them in a timely manner. More

by Esanch4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name is V
Jun 01, 2023 -

Lexus of Sacramento responded

We're thrilled to hear that V was able to provide such excellent service during your visit to Lexus of Sacramento! Thank you for your business and we hope to see you again down the road!

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