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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

Sort by
October 29, 2023

I’ve already done this. Everyone is great. Kent and the finance guy were really great. You still owe me my extra key. More

by Nope
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There’s a Tracey?
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Oct 29, 2023 -

Nope responded

Stop sending me surveys.

Oct 30, 2023 -

Lexus of Sacramento responded

Thanks for applauding Kent and our team's efforts. In terms of your extra key, we want to ensure you receive it as soon as possible and apologize for the delay. Please contact me directly to get this sorted out. --Bryon Burdette - Sales Manager - bryonburdette@lithia.com

October 29, 2023

Nick Cruz was knowledgeable and helpful. He listened to my concerns and had the car ready on time as promised. More

by CamLih1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

October 29, 2023

The service team is well organized. There is employee welcome and guided me when I got there. The service was timely. The waiting area is roomy and clean. I will recommend this place t More

by Zhaolu.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Oct 30, 2023 -

Lexus of Sacramento responded

It means a lot that you are a happy customer - We're also honored to know you had a positive experience with our service team at Lexus of Sacramento! It's good that everything from the welcome to the cleanliness met your expectations. We appreciate your recommendation and look forward to serving you again in the future. Thanks!

October 28, 2023

It was easy to get an appointment and he had me out in about an hour. More

by GeraldE
Recommend Dealer
Yes
Employees Worked With
Daren Malone
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Oct 28, 2023 -

GeraldE responded

It was easy to get an appointment and he had me out in about an hour.

Oct 30, 2023 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gerald, and look forward to your next visit. Best Regards, Christian Simon General Manager

October 28, 2023

Always great service when I go! Comfortable lounge to wait in and never a long wait More

by CORTIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

Providing an excellent customer experience is our number one priority, we're glad you enjoyed our facilities and efficient service at Lexus of Sacramento! Thanks for leaving us a 5-star review, we hope to serve you again in the future.

October 28, 2023

Nick was awesome. The rental car was dirty and smelled like smoke and perfume. S More

by keri.silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

Thank you for bringing this to our attention, Keri, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Christian Simon General Manager

October 28, 2023

I have a 2001 Lexus GS300. 187,868 miles. In the past I had excellent service but no longer have that. I have a problem with my vehicle, but your advisors are not listening to More

by ONEOFWITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Christian Simon General Manager

October 28, 2023

The agent that I’ve dealt with is friendly and professional, and the service Dept. always do a good job when I bring my car in for service maintenance. I’m also able to get appts. easily without h More

by bvharrison63
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

October 28, 2023

Thanks for doing a good work in my car. I appreciate your good work. Until next time again. More

by HJASTERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

October 28, 2023

I’ve always been happy with the service provided by Lexus of Sacramento. They service the car quickly and provide a complimentary washing. More

by RAJGUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

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