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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

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November 09, 2023

Nick was very personable and I felt that he listened to any concerns and goes above and beyond. More

by manuelalvarez79
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Lexus of Sacramento responded

We are glad to hear that you felt heard and prioritized by Nick. He and the Lexus of Sacramento team appreciate your support.

November 09, 2023

Christina explains everything throughly. She Is very easy to talk to especially explaining your options. More

by micheleg802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Lexus of Sacramento responded

Michele, we're glad to know that Christina was able to explain everything thoroughly and make your experience at Lexus of Sacramento a positive one. Thanks for sharing!

November 08, 2023

Service was excellent, Daren Malone was thorough in explaining what will done and included some extra checks. Also I submitted a review a day or two after the service was completed. More

by JOEAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
Nov 08, 2023 -

Lexus of Sacramento responded

Joe, we're glad to know Daren provided excellent service and thorough explanations at Lexus of Sacramento. Thanks for taking the time to share your experience with us!

November 08, 2023

Gus provided amazing customer service and I look forward to working with him during my next service appointment More

by NOOR.MARYAM1610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Nov 08, 2023 -

Lexus of Sacramento responded

We're so glad to know that Gus provided you with amazing customer service at Lexus of Sacramento. We look forward to seeing you again during your next service appointment, Noor!

November 08, 2023

She was friendly and helpful. I like her service and attitude. They fixed my car very fast, cleaned it. Thank you More

by afrouzghaneh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento! It's great that your car was fixed quickly and returned clean. Thanks for the review, we appreciate it!

November 08, 2023

The service was excellent! ! Staff knowledge and profession able the final result was everything a customer could ask for More

by Do not have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Lexus of Sacramento responded

We're delighted to know you had an excellent experience with our team at Lexus of Sacramento! We strive for top-notch service and it's great to see that reflected in your visit. Thanks for the review!

November 08, 2023

Christina is amazing and explained to me the issue from my earlier 5k service and why it can’t be fixed. For the reason why I came in to get the 2nd key it was very efficient and they also cleaned my car. More

by Jush1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

November 08, 2023

The dealership is always clean. Staff is friendly and helpful. Christina is very knowledgeable. I always feel appreciated. More

by ERYCKAH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Lexus of Sacramento responded

We're delighted to know that you've had such positive experiences at Lexus of Sacramento. It's great to see Christina and the rest of our team have been able to assist you effectively! Thanks for your kind words.

November 07, 2023

Hello. I wanted to take moment out of my Friday evening to commend Lexus of Sacramento and especially Daren and yourself for some the the best customer serv More

by Pfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Mcduffie; Daren Malone
Nov 07, 2023 -

Lexus of Sacramento responded

We're delighted to know that Daren and our team at Lexus of Sacramento provided you with top-notch service! It's wonderful to have your support, and we look forward to assisting you when it comes time for your next LS purchase. Thanks for the fantastic review!

November 07, 2023

Our Service Manager, V Moua, is our is our No. 1 go to guy at Lexus. He always provides the best customer relations, great attitude & can do spirit, along with his service crew. Bravo Zulu!!! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
Nov 07, 2023 -

Lexus of Sacramento responded

Bob, Thank you for the kind words for our service department! We look forward to sharing your compliments with V Moua, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

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