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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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November 13, 2023

All my cars issues have been detected and taken care of. Always met in a timely manner and very friendly More

by debsz1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Moua
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to address all your car's needs in a timely and friendly manner. Thanks for the positive review.

November 13, 2023

I kept asking for a complete tuneup but he didn’t seem to understand, maybe i wasn’t saying it right??? More

by Veronicamyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moua v
Report | Print
Nov 14, 2023 -

Lexus of Sacramento responded

We're sorry to hear you didn't have a 5-star experience, Veronica, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Christian Simon General Manager

November 12, 2023

Great service. No pressure to complete unnecessary repairs. I truly appreciate that they listen to the owner. More

by t.aldredge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Mike Huttleston
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

November 12, 2023

They listened to our issue and was contacted by service manager to fix our problem regarding wireless connection failure More

by RCALMAZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 12, 2023

The staff and technicians are great. Not a long wait and knowledgeable. I didn’t have time to wait for the car wash so they gave me a coupon for another day. More

by Nicole C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Mike Huttleston
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Nicole, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

November 12, 2023

Had an oil change done at Lexus of Sacramento. Greeted me upon arrival and the whole process took less than 1 1/2 hours. More

by ghilbert1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Nick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 12, 2023

On my last oil & filter change on 9/272023, if they performed a multi- point inspection, I was not told of all the results. Testing the battery electrolyte is one they always check. If they would have More

by NONE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V MOUA 210398
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

November 12, 2023

Nick and his crew worked very hard to check over my car it wasn’t 2nd free maintenance as part of my lease Nicks boss was also very supportive like Nick. More

by mayw60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Mcduffie
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 10, 2023

I purchased a view cars from Lexus my experience was great, my salesman and service was everything I was looking for and always continue going back. More

by LEXUSTRANSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus
Report | Print
Nov 11, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to leave us a five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

Nov 13, 2023 -

Lexus of Sacramento responded

We're so glad to know you've had great experiences with us at Lexus of Sacramento. Our team is always here and ready to provide the top-notch service you deserve! Thank you for your continued support, we look forward to seeing you again.

November 10, 2023

Service was excellent. Everyone was very professional and knowledgeable. The car was fixed and returned on time as promised More

by miramark77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento; we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

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