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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

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November 14, 2023

Basel Simirriot was fantastic and very communicative throughout the service. process. Car needed to stay at the dealership longer than expected but it was repaired correctly and no problems since. More

by LAWJRAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirriot
Nov 14, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words for Basel, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

November 13, 2023

The service was great. I appreciate when I received my car. It was vacuumed and washed. Thank you! More

by maryejms
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Sacramento responded

Mary, Thank you so much for your excellent service review! We are so glad that Nick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 13, 2023

There prompt when you have an appointment an they do good work never had an issue More

by Vinny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rah
Nov 13, 2023 -

Lexus of Sacramento responded

Vinny, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

November 13, 2023

This was an excellent dealership. I would recommend it to anyone. And I appreciate the car rental. More

by jot1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
Nov 13, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words for Gus, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

November 13, 2023

These folks are always ready to serve and please each customer. No matter what is needed for the satisfaction of the customer More

by rtcolvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Tracey and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

Nov 13, 2023 -

rtcolvin responded

Will do. And instead of Tracy, being our service person, It was V!

Nov 13, 2023 -

Lexus of Sacramento responded

Apologies for this mix-up! It's wonderful to see V hit the mark with fantastic service!

November 13, 2023

Friendly staff; on time service; ridiculously pricey repairs. My tire inflator indicator stopped working when the car was exactly 10 years old, I was told replacing the sensors would cost approximatel More

by MEGANDCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Sacramento responded

Megan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 13, 2023

Excellent customer service. Tracy is always polite and courteous. She always help me right away. And dealership is nice and clean. More

by Irwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Sacramento responded

Irwin, we're delighted to know that Tracy and our team at Lexus of Sacramento provided you with excellent service. We appreciate your feedback about the cleanliness of our dealership as well!

November 13, 2023

Very courteous staff, I like the fast reliable service that they provide for the customers More

by morgankesh14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Sacramento responded

We're glad you've enjoyed working with our team, Morgan! We appreciate your business and look forward to seeing you again for another efficient service at Lexus of Sacramento!

November 13, 2023

The work is good but very expensive. Probably should be taking it elsewhere now that my car is getting older. I declined their bid for new tires because of the price. More

by SIRRJAX
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Sacramento responded

We appreciate your feedback and understand that cost is a significant factor in maintaining an older vehicle. We strive to provide high-quality service at Lexus of Sacramento, but we also want our customers to feel they're getting good value. If you have any further concerns or questions about pricing, please don't hesitate to reach out!

November 13, 2023

They provide world class service. I would love to purchase another Lexus as the same dealership. They make me feel I have the most expensive car in the world. More

by brandon.sumagit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sedighi
Nov 13, 2023 -

Lexus of Sacramento responded

Brandon, we're so glad to know you've felt valued and well-served at Lexus of Sacramento! We appreciate your trust in our business and look forward to assisting you with your next purchase. Enjoy driving your Lexus around town!

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