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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,827 Reviews

1,827 Reviews of Lexus of Sacramento - Service Center

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June 18, 2024

Service was great! Asked for a front end alignment because these racing tires seem to wear out more quickly than they should. Done on time and very satisfactory. More

by helendh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Lexus of Sacramento responded

Helen, we're glad to hear you had a great experience with our service team at Lexus of Sacramento! Thanks for the review and drive safely on those racing tires!

June 13, 2024

Everyone so polite and helpful. So organized. Show real teamwork between departments. Obviously well trained employees in customer service. More

by Sharon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Lexus of Sacramento responded

Sharon, we're delighted to hear that our team at Lexus of Sacramento provided such a positive and organized experience. Thanks for the kind words!

June 08, 2024

Gustavo's service and communication skills are excellent. I took my car in for routine service and oil change, plus after the winter storms and holiday travel, it was in great need of interior and exterior d More

by LRWDickerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lexus of Sacramento responded

Thank you for sharing your experience! We're delighted to hear that Gustavo and the team at Lexus of Sacramento provided excellent service and communication. It's wonderful knowing we could help rejuvenate your car to its showroom glory. Enjoy driving your refreshed 2017 model!

June 05, 2024

I purchased my vehicle from them in 2015, have ALWAYS brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repai More

by concerned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
1.0
This rating includes all reviews, with more weight given to recent reviews.
V Moua
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Lexus of Sacramento responded

It's upsetting to hear about your experience with our service department. We strive for consistency and accountability, so it's concerning that we've fallen short in addressing the issues with your GPS system and windshield. I'd like the chance to make this right; please reach out directly at your earliest convenience. Thank you, Gustavo Reynoso - Assistant Service Manager - 916.465.6291

June 05, 2024

Took my car in for scheduled service on June 3rd, price was what I was expecting, waiting time was a little quicker than expected. When my car was ready Nick mentioned I would nead rear brakes in the very More

by Tevangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Lexus of Sacramento responded

We're glad to hear Nick provided you with valuable insights and efficient service at Lexus of Sacramento. Thanks for trusting us with your car's care!

May 25, 2024

I very enjoyed your experience today. You are doing good for expanding. See you later. More

by Lina Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Lexus of Sacramento responded

Lina, we are grateful to receive this feedback. Thank you for trusting Lexus of Sacramento with your business. See you next time!

May 24, 2024

Why make an appointment for a simple oil change that ended up 3 hours later may as well go to drive thru that would be less than an hour More

by Mmhermanson
Recommend Dealer
No
Employees Worked With
Unknown
May 28, 2024 -

Lexus of Sacramento responded

Mmhermanson, I apologize for the long wait you experienced. We aim to provide timely service and it's clear we fell short this time. If you'd like to discuss further or have any other concerns, please reach out. Thank you, Russ McDuffie - Service Director - 916.465.6291

May 24, 2024

Great service from Christina Carson, service advisor. I have received excellent maintenance for 20 years. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Lexus of Sacramento responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Christina and our team at Lexus of Sacramento have consistently provided great service. We look forward to continuing to serve you!

May 17, 2024

Great customer service! My precious car was well cared for and great maintenance. Thank you so much. More

by turnertoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a great experience with our customer service at Lexus of Sacramento. Thank you for trusting us with your car's maintenance, we look forward to serving you again!

May 12, 2024

Fantastic customer service! They always provide solid straight forward information! The detailers are exactly that, detailed! Hands the best consistently! Gus is great to wor More

by shawna_sbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Lexus of Sacramento responded

We're so glad to know you've had a fantastic experience with our team at Lexus of Sacramento, especially Gus! We strive for transparency and attention to detail in all we do. Thanks for the review!

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