Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

Sort by
December 01, 2023

Service was good and the loaner vehicle worked well. Pless the free coffee is great More

by RAMAWEIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 01, 2023

Your service department was courteous and very helpful. I especially thank Mr. BASEL HE WAS GREAT!! HAPPY HOLIDAYS!! More

by dlolabunny1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BASIL
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 29, 2023

They were prompt and very thorough. Although I wasn’t prepared to purchase new tires, I did because they showed me they were in worse shape than I thought. I appreciate their concern. More

by Georgiac373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

November 29, 2023

I had an appointment scheduled for 8:30am. I called back to reschedule to 10:00 am. When I arrived the tech was rude telling me I was 2 hours late. I told him I rescheduled he said I did not, More

by Theresa.abilez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus and Darrian
Report | Print
Nov 29, 2023 -

Lexus of Sacramento responded

Theresa, I'm sorry to learn about your recent experience with us. It's not the level of service we aim for and it seems there was a misunderstanding regarding your appointment time. We would like to rectify this situation and ensure you have a better experience next time around. Please feel free to reach out directly so we can discuss further how best we can assist you moving forward - Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

November 29, 2023

Gus did a great job helping me out. I was able to get a loaner which made my life easier too. Thank you More

by joe.mcgann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Nov 29, 2023 -

Lexus of Sacramento responded

Joe, we're glad to know Gus was able to assist you effectively at Lexus of Sacramento. We always aim for convenience with our services! Enjoy your ride and thanks for the review!

November 29, 2023

Easy visit - lasted the amount of time estimated. Health check good - thanks for the fine service. More

by BERRYCBRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Lexus of Sacramento responded

Thank you, Berry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

Nov 30, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

November 29, 2023

Thank you for the good service. I found the service and personnel of top quality both my wife and I appreciate all the personal interest of your employees. Richard Defield More

by Redefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Lexus of Sacramento responded

We're delighted to know that you and your wife had a positive experience with our team at Lexus of Sacramento. Thank you for appreciating the personal interest we take in serving our customers!

November 29, 2023

The service was completed on time and they matched the price quoted to me.Thanks More

by rjstritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Nov 30, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

November 28, 2023

Excellent customer service. Service done in a timely manner. Tire repair was done in a very good way at a reasonable cost. More

by ABRAY1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Lexus of Sacramento responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

November 28, 2023

They are working really fast and responsible and really pay attention what you say they’re good worker More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Lexus of Sacramento responded

Nick, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

Nov 28, 2023 -

Lexus of Sacramento responded

Nick, we appreciate your feedback! Our team at Lexus of Sacramento always aims to provide efficient and attentive service. Thanks for the review!

1
...
56
57
58
...
184