Lexus of Sacramento - Service Center

Communication soliciting the appointment was persistent but the communication during and after the service was lousy. I picked up my car after hours so I didn’t receive a verbal or written report. I emai but the communication during and after the service was lousy. I picked up my car after hours so I didn’t receive a verbal or written report. I emailed service member asking for detailed of service for my records. Never received. I called service associate and asked for report to be emailed. Never received. One of my concerns was the condition of the battery. He stated it was “fine”. Two months later my battery went out. More

Their service staff is top notch. My assigned specialist V Moua is simply the best. Last time I was there, it was past closing to pick up my car, but V and his assistant patiently wai My assigned specialist V Moua is simply the best. Last time I was there, it was past closing to pick up my car, but V and his assistant patiently waited for me.I was delayed because of traffic. And I got back my car washed and the tires shining as usual! More

Easy to schedule. Customer service rep was responsive to my questions and concerns. Appreciate the Uber/Lyft option. Customer service rep was responsive to my questions and concerns. Appreciate the Uber/Lyft option. More

It was easy to make appointments. Service was completed in timely manner Nick made my visit very convenient. Service was completed in timely manner Nick made my visit very convenient. More

Attentive with good communication about progress of service completion. Areas to relax while waiting, with water and coffee available. service completion. Areas to relax while waiting, with water and coffee available. More

Very satisfied with the service and with complete atmosphere. The work done was very good and done quickly. Would use this place again in the future atmosphere. The work done was very good and done quickly. Would use this place again in the future More

Nice dealership however this most recent service I had wasnt the best. I had staining throughout my car - unsure if they were chemicals. And I had a weird jelly-like substance on the floor of the drivers wasnt the best. I had staining throughout my car - unsure if they were chemicals. And I had a weird jelly-like substance on the floor of the drivers seat. Really disgusting and disappointing that this is how my car was given back to me. More

Easy scheduling, and prompt, fast serice. Only conplain I have is that many times when I call go schedule, nobody answers, and I have to call back. Only conplain I have is that many times when I call go schedule, nobody answers, and I have to call back. More

Timely service Good communication Provided a loaner for the 4 hours service Problem resolved Thanks the 4 hours service Problem resolved Thanks More

I was hoping they would be able to changethe car settings from celsius to Fahrenheit but they could not . from celsius to Fahrenheit but they could not . More