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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

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December 14, 2023

They need to keep customer updated and what to expect. Took car in for windshield and they did not schedule the person to put it in and then didn’t tell the truth about it. Good bad or ugly always be hone More

by DEANNAFROGUE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None above. Idk
Dec 14, 2023 -

Lexus of Sacramento responded

Deanna, keeping our customers informed and providing honest service is very important to us, so it's disappointing that we didn't meet those expectations in this case. We'd appreciate the opportunity to discuss this further with you. I will search for your contact information, but please also feel free to reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

December 14, 2023

Ms Carson was friendly, efficient and knowledgeable. She did not try to upsell me anything that I absolutely didn't need. Thanks very much for this. More

by JC3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Lexus of Sacramento responded

We're glad to know that you had a positive experience with Christina at Lexus of Sacramento! It's great to see our team providing the efficient and friendly service we strive for. Thanks for your review, and don't hesitate if there's anything else we can assist you with in the future!

December 14, 2023

Everyone is always very polite and they keep you updated on the status of your vehicle. I appreciate the complimentary Lyft rides. Great facilities and amenities. More

by ANGELNARANJO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with us at Lexus of Sacramento! It's great that our team kept you updated and the complimentary Lyft rides were helpful. Thanks for your feedback, we appreciate it!

December 14, 2023

Lexus of Sacramento has an excellent service department. Always friendly and helpful. Even if it’s just a question you need answers. Your car will be repaired washed and ready for pickup on time. Great serv More

by SESWETTENHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Dec 15, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 13, 2023

They have a very good service. Staff were very nice and accomodating. Also, service was efficient. More

by gerlu_marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Dec 13, 2023 -

Lexus of Sacramento responded

Gerlu, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 13, 2023

Robert was able to help us identify the car we were looking for and arranged financing ahead of us traveling 2:30 hours to see the car in person. We test drove signed paperwork and left with our vehicl More

by brsmjs
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
Dec 13, 2023 -

brsmjs responded

Thank you for the great experience We will be back for our next purchase.

Dec 13, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Robert here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 13, 2023

I have a problem with my dashboard panel they fix it very good and very fast. More

by Choudhryrashid87
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Dec 13, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 13, 2023

I love the customer service and my service advisor is awesome! Thank you for the great service! More

by Dchanstarkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
Dec 14, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 13, 2023

She is always very attentive and a sweetheart. Always enjoying to work with her. A+ More

by RAZVANIONITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 12, 2023

Christina always takes good care of me and my wife/ she is cordial without being syrupy or fake at all. Gets the job done More

by Jd4wellspace
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Dec 12, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for Christina! We look forward to sharing your compliments with her and our team, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

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