Lexus of Sacramento - Service Center

Bought a new car one week ago and the battery was faulty. It was the second time it died and they said they ran tests but said they found nothing and that they couldn't help me any further. Terrible customer It was the second time it died and they said they ran tests but said they found nothing and that they couldn't help me any further. Terrible customer service a brand new $50k car. I’m beyond disappointed and frustrated. More

They had my new car 13 days. Said it was good to go. Still needed new battery - had it 2 more days. Husband picked up car - my phone will not connect. Radio does not work. The co Said it was good to go. Still needed new battery - had it 2 more days. Husband picked up car - my phone will not connect. Radio does not work. The control computer will not take any direction. If this service department knows anything - you would think by now they would have my car working. August 13 - service person called me. I told her all the problems - she said she needed to make a phone call - would call me right back. It is now almost noon next day - no call. My feeling is - the service department is totally incompetent. I used to love my car - now I wish I had never bought it. I’m sure I will never buy another car from this dealership - and maybe never a Lexus‼️ More

No problem here getting service at Lexus of Sacramento. Not my first rodeo, waiting is very comfortable. Service agent is very knowledgeable. Will be back for my next service. Not my first rodeo, waiting is very comfortable. Service agent is very knowledgeable. Will be back for my next service. More

Lexus of Sacramento, continues to provide an excellent customer experience, which is why I don't take my car anywhere else! customer experience, which is why I don't take my car anywhere else! More

Professional and friendly staff. Comfortable waiting area, break room and bathroom are clean. Easy to schedule appointment. Comfortable waiting area, break room and bathroom are clean. Easy to schedule appointment. More

My first time there, really impressed with their work, professionalism and courteousness, enjoyed my experience with Sacramento Lexus. professionalism and courteousness, enjoyed my experience with Sacramento Lexus. More

Lexus of Sacramento has a wonderful sale man. He is Raz Ionita. In addition, this is a nice place. He is Raz Ionita. In addition, this is a nice place. More

Great customer service by tech and all dealer staff. Assume that finding of no problem with video screen was correct. Assume that finding of no problem with video screen was correct. More

The service department is extra attentive to completing my service in a timely fashion because I drive from over 140 miles away. my service in a timely fashion because I drive from over 140 miles away. More