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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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December 23, 2023

Fast and on task. Good vibes. I really liked how they had snacks for us while we waited and I liked how there was a service that took us somewhere while we waited. More

by guodonglu321
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know you enjoyed the snacks and our shuttle service while waiting at Lexus of Sacramento. We aim for efficient, pleasant experiences! Thanks for your review!

December 22, 2023

My service appointment went really well and Nick took care all my concerns regarding my 2013 Lexus. More

by NSAHOTA916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Lexus of Sacramento responded

We are happy to hear your service visit went smoothly here at Lexus of Sacramento! Thank you for giving a shoutout to Nick and we'll see you down the road. Happy holidays!

December 22, 2023

She gets everything done, done right and done on time! What more can I ask for? More

by Jerry Del Core
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Lexus of Sacramento responded

Jerry, thank you for leaving Lexus of Sacramento a five-star review! We appreciate your confidence in our team to get the job done right. See you down the road!

December 22, 2023

Nick is a crown jewel in your service department Everyone is attentive and super friendly More

by arianahenderson
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Dec 22, 2023 -

Lexus of Sacramento responded

Ariana, thank you for sharing this glowing praise for Nick and the team at Lexus of Sacramento! We're grateful for your support!

December 22, 2023

Service associate made sure that my service experience was a positive one. I will return for future service on my vehicle. More

by eckd
Recommend Dealer
Yes
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Dec 22, 2023 -

Lexus of Sacramento responded

Thanks for taking the time to share your review with Lexus of Sacramento! We're delighted to hear our service team ensured your visit was a positive one and we look forward to seeing you next time!

December 21, 2023

Good customer service, does not ignore complaints and treats each concern with importance. Approachable and professional More

by BAGUHINJENNY6791
Recommend Dealer
Yes
Employees Worked With
V
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Dec 21, 2023 -

Lexus of Sacramento responded

Jenny, we appreciate your kind words about our customer service at Lexus of Sacramento! We strive to address every concern with care and professionalism so it's wonderful to receive this feedback. Thanks for the review!

December 21, 2023

V is the best fast efficient and receptive I wouldn't go anywhere else to my Lexus More

by aimee.aquitania
Recommend Dealer
Yes
Employees Worked With
V Moua
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Dec 21, 2023 -

Lexus of Sacramento responded

We love to hear V delivered a fantastic Lexus of Sacramento experience, Aimee. Thank you for trusting us with your Lexus!

December 21, 2023

Good good good good good good I have nothing more to say at this time. More

by NICK.BENEDETTO
Recommend Dealer
Yes
Employees Worked With
Al
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Dec 21, 2023 -

Lexus of Sacramento responded

Nick, it's great to hear you had a good experience! Thanks for sharing with Lexus of Sacramento.

December 21, 2023

Difference of opinion between the sales representative Carlos, and the I. T. guy. Carlos insisted the vehicle had a feature and the I.T. guy insisted that it did not; couldn’t agree. Asked to get a cal More

by gabrielahodis
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Cave
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : IT guy.
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Dec 23, 2023 -

Lexus of Sacramento responded

Gabriela, I'm sorry to learn about the confusion regarding your vehicle's features and the lack of follow-up from our team. We aim for clear communication and prompt responses, so it's disappointing we didn't meet those expectations this time around. It sounds like there is room for improvement on our end and I'd appreciate an opportunity to discuss this further with you if possible. Thank you, Christian Simon - General Manager - 916-465-6331

December 21, 2023

I appreciate the loner car so I can continue getting things taken care of for the holidays More

by setfree1968cutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren malone
Report | Print
Dec 22, 2023 -

Lexus of Sacramento responded

Thank you for leaving Lexus of Sacramento a five-star review! We are so glad that your loaner vehicle was helpful during this busy time of year. Happy holidays from us all!

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