Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

Sort by
December 29, 2023

My advisor Tracy was absolutely wonderful but overall i am not happy with the service provided. With my vehicle under warranty, it should not take me three visits in under a month to get a problem sorted o More

by GURJIT_BUDWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Lexus of Sacramento responded

We're sorry to learn about the inconvenience you've experienced with your vehicle's battery. We understand how important it is for our customers to have reliable transportation, especially during the holiday season. Your feedback will be used as we continue striving for improvement in all areas of service delivery. Please reach out directly so that we can work on a resolution together - Thank you, Russ McDuffie - Service Director - 916.465.6291

December 29, 2023

They have been extremely helpful and knowledgeable. Sacramento Lexus is the best! Thank you all! More

by WINDJAMMER21
Recommend Dealer
Yes
Employees Worked With
Basel
Report | Print
Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

December 28, 2023

Very good This is annoyingly frustrating Sorry, but I'm done. While car service is good, these insistent surveys dampen the entire experience!! More

by tfootecpa
Recommend Dealer
Yes
Employees Worked With
Phan
Report | Print
December 28, 2023

Very service oriented. Very willing to help. I've had three or four texts and emails asking for my feedback and I've answered them all so I think I've answered enough. Than More

by PFGOTROJANS
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
December 28, 2023

I was only in for scheduled maintenance. All was good, efficient, and pleasant I look forward to my next visit More

by PROURKE
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Dec 28, 2023 -

Lexus of Sacramento responded

We're glad to know your scheduled maintenance visit at Lexus of Sacramento was efficient and pleasant. Looking forward to seeing you next time!

December 28, 2023

Excellent knowledge and service Good detail communication Right on time Upfront explanation and detail estimate More

by TomSC
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Dec 28, 2023 -

Lexus of Sacramento responded

Tom, we're glad to know you had a positive experience at Lexus of Sacramento. We strive for clear communication and timely service. We hope to see you again down the road!

December 28, 2023

Very effective and friendly. Will definitely recommend to our friends for their purchases and service More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Lexus of Sacramento responded

Thanks for your recommendation, Lin! We're so glad to know you had a positive experience at Lexus of Sacramento and look forward to seeing you down the road!

December 28, 2023

Very efficient. Got me in and done quickly. Gave me back a spotless detailed vehicle. More

by NICCOLI23
Recommend Dealer
Yes
Report | Print
Dec 29, 2023 -

Lexus of Sacramento responded

Thank you for the review! We hope to see you again at Lexus of Sacramento!

December 27, 2023

Always great service. The staff is helpful and courteous. Always a pleasure coming in. I plan to continue with my relationship with Lexus Service of Sacramento. More

by CALLMESAL
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Dec 27, 2023 -

Lexus of Sacramento responded

We're so glad to know you've had consistently great experiences with our team at Lexus of Sacramento. We appreciate your continued support and look forward to serving you in the future!

December 27, 2023

Friendly and professional staff. Nick Cruz is helpful and had answered all my questions. Good service More

by Mamijule
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Dec 27, 2023 -

Lexus of Sacramento responded

Mamijule, it's great to know that Nick and our team were able to provide you with the attentive service we strive for at Lexus of Sacramento! Thanks for putting your trust in us - see you down the road!

1
...
45
46
47
...
184